search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
NEWS 1


Primera Air failed on Monday, stranding thousands of passengers abroad


YOU NEED TO KNOW


Stranded: If Only’s Dominic Carrick


If Only’s Dominic Carrick was one of tens of thousands of stranded Primera Air customers. Carrick, head of sales south


for the luxury operator, flew to Malaga to attend the Elite Travel Group conference and Midcounties Co-operative Travel’s retail conference. He was due to return to Birmingham on Tuesday, the day after the airline’s collapse. “When I flew out, I was


told they could not take card payments on board, only exact cash – that set alarm bells ringing,” he said. “I had no notification of the


Primera’s end underlines airline insolvency failings


Juliet Dennis juliet.dennis@travelweekly.co.uk


Primera Air’s collapse on Monday highlights the extent of confusion and uncertainty over financial protection when an airline fails – a year after the Monarch collapse.


Leading industry figures said it emphasised the need for a “level playing field” so consumers are not left out of pocket when a carrier collapses, amid fears the failure could affect consumer confidence. Alan Bowen, legal adviser to the Association of Atol Companies, said the failure “impresses on gov- ernment the need to look at this” and may push more passengers to fly with “trusted airlines”. The government ordered an


independent review of airline in- solvency after Monarch’s collapse. The Airline Insolvency Review is


due to publish its full recommen- dations by the end of the year. An Abta spokesman said: “The


Primera Air failure highlights the confusion and inconsistency that exists around airline insolvency protection in the UK. The government’s airline insolvency review is an ideal opportunity to bring much-needed clarity for consumers and a more level playing field for businesses selling flights.” Stansted impounded four of


Primera’s 15 aircraft on Monday. The airline was due to operate


16 flights to North America from Stansted this week. Agents were largely unaffected


with most bookings Atol-protected. Fred Olsen Travel, Midcounties


4 travelweekly.co.uk 4 October 2018


“This will not help consumer confidence [but] shows the value of trusted brands”


Co-operative Travel and Premier Travel each reported a “handful” of affected bookings and rebooked customers immediately. Alistair Rowland, Midcounties’


group general manager for specialist retail, who was booked to fly with Primera on Tuesday, said: “This will not help consumer confidence [but] will be good for us in the end because it will show the protection of booking through a trusted brand.” Premier Travel director Paul


Waters said the collapse was “not necessarily unexpected”. He


failure from Primera. Luckily I was surrounded by agents and operators and found out at about 6pm on Monday. By 6.30pm I’d booked a Tui flight home.”


added: “From a retail perspective, this plays into our hands.” Other agents said Primera’s decision to pull out of Birmingham and cancel flights from September had set alarm bells ringing. Sutton Travel managing director Andy Tomlinson said: “We made a decision early on to stop selling [Primera].” Primera, registered in Latvia and part of the Danish Primera Travel Group, began flying from Stansted and Birmingham to the US and Canada in April. It was due to start Manchester flights this month. Primera failed to secure long-


term financing and blamed aircraft delivery delays, stiff competition, fuel costs and a €10 million aircraft “corrosion issue” for its demise. No one from Primera Air was available for comment.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84