Best Use of Technology Award Best Use of Technology Award Sponsored by Sky


WINNER Lore Group 2023


THE SHORTLIST Imperial London Hotels


The Londoner Lore Group


Rockliffe Hall


In a world of instantaneous bookings, AI and the metaverse, an HR transformation proj- ect may not sound like the most obvious win- ner of a Best Use of Technology category. But this year’s winner undertook an impressive 18-month digitisation project that had a direct impact on more than 1,200 employees across the six hotels it operates, and in turn helps to provide an enhanced service for guests. The project was initiated in response to the growing need to streamline and integrate all of Lore Group’s HR and payroll systems. Group chief executive David Taylor and people direc- tor Jon Dawson spearheaded the ambitious project, which looked to consolidate all peo- ple data and HR systems into a single custom- ised system across the entire “hire to retire” employee journey. The project began by establishing with man-


agers and employees what was needed from a new system, and the standout response was to have everything accessible within one mobile app. The business chose Workday’s full suite of products, but customised it for the busi- ness’s specific needs. This monumental task involved transitioning data from 21 systems – including HR, payroll, scheduling, learn- ing and development, recruitment, employee communications and performance manage- ment – from three countries, and consolidat- ing into one global system. HR and IT professionals will understand


how complex this type of a transformation project was to undertake and the intense planning required, the execution, and the co-ordination throughout the 18-month implementation and change management process. In fact, as Ron Goodisman, a Lore Group employee who has been part of other HR-related projects pointed out: “One thing I learned during my previous experiences is


51


“An implementation encompassing the most important part of the


business – people!” Jane Pendlebury


the complexity and difficulty of HR transfor- mation projects. In fact, many people may not be aware that 76% of such projects fail, accord- ing to McKinsey.” But Lore Group’s project most certainly did


not fail. In fact, since the new system went live in October 2022 it has contributed to a 31% increase in employee engagement, contribut- ing to the group being on track to end 2023 with its highest ever employee retention rate. Another testament to the technology is


the uptake from the group’s employees. After training people on the new system it now has 100% usage rate with 61,283 log- ins on average per month, the majority of which come from mobile devices, equating to each employee using the app an average of 51 times each month. The group is also on track to save 4% of


hourly operational payroll, saving hundreds of thousands of pounds which it will reinvest in improving guest services. In addition, it has identified significant savings in recruitment and administration costs next year once it gets to grips with the AI technology the platform has to offer.


WHAT THE JUDGES SAID “A different and super-successful implementation encompassing the most important part of the business – people!” Jane Pendlebury


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96