Sponsored by
One solution is to focus on bringing people
up through the ranks with in-house training, a solution that was identified by workforce management platform Harri in a recent survey. “From data collected from shared job appli- cations, chefs are the number one trickiest job to recruit for in London at the moment,” says Dan Maimone, global head of customer success operations at Harri. Across industries, turnover within the first
90 days is up to 50%. “The reasons are varied, but it’s mainly down to satisfaction about a schedule and the promises people were made about the job versus the reality,” he says. He also believes that since the pandemic
people have become less patient if things aren’t working out: “If people are not getting what they want, they will go elsewhere to get the satisfaction they’re craving.” Other operators are also cautiously optimistic about the staffing situation, despite the challenges. “Across the board, we’re performing better than 2019,” says Prudence Stamp, head of people and culture at Urban Leisure Group, which has eight venues predominantly in London.
www.thecaterer.com
“I think we’ve definitely started to see some improvement as the industry settles
down a bit” Daniel Vale, Andrew Brownsword Hotels
“The one [role] that does stick out and has the
highest rate of that zero to 90 day attrition are kitchen assistants,” she says. “A strategy to try and curb that is to be very
honest with people about the role – and for all roles at Urban Leisure Group. Nothing will drive somebody out the door faster than say- ing, ‘It’s fantastic, it’s perfect, you’ll never work late, it’s all going to be so easy.’ And then they realise: ‘hang on, I’ve been sold a lemon’.”
About Harri
Recognising the pivotal role of staff engagement in retaining employees, we were excited to support the Retention Webinar, spotlighting best practices from Harri clients doing great work in the People space. Excessive turnover plagues the hospitality
sector, and low employee engagement adversely affects both businesses and their workforce. That’s why we introduced Harri Engage, a revolutionary new way to communicate with your teams and understand how they are feeling about their role in your business. Regular feedback empowers managers with
confidence and actionable insights essential for the success of retention programs. Learn more about Harri Engage at
https://harri.com/engagement
24 November 2023 | The Caterer | 23
▲
SHUTTERSTOCK/MONKEY BUSINESS IMAGES
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96
