Positive Results
The helicopter maintenance industry’s commitment to safety and service during COVID-19 (whether in-house or through third-party providers) has kept rotorcraft flying despite the global health emergency.
“Leonardo is always ready to be flexible and customize our services to meet customers’ requirements,” Cecchelli said. “As an aerospace community, we will take lessons from the pandemic – particularly business approaches – and see how we can adapt, grow and be open.”
Meeting customer needs safely has kept the lights on at StandardAero. “We have been able to keep all of our repair shops open and continued to respond to all of our customers’
needs throughout 2020, so I think we have managed through the uncertainties as best as we can,” said Brian Hughes, vice president of sales and marketing for StandardAero’s helicopters business unit. Clients such as the French armed forces have certainly appreciated these efforts. “Our greatest satisfaction was when the chief of staff wrote us a letter thanking us for the efforts we made and emphasized the results obtained,” said
Airbus
Helicopters’ Tillier. “Our motto ‘Serve and support those who protect us’ took on its full meaning during this health crisis. It was our guiding light throughout.”
Looking ahead, “The worldwide health and economic disruptions are not yet behind us,” Hughes says. “First and foremost, we must continue to maintain
our attention to providing a safe work environment for
our employees,
customers and communities. At the same time, we are working to continue to deliver the highest quality service levels, while also sustaining our standard operational metrics and processes to drive efficiency and be ready to address the growth when the industry rebounds.”
These are important goals that the entire helicopter maintenance industry understands and, judging by their zealous efforts during 2020, certainly shares.
NIGHT VISIONSOLUTIONS
THE LEADER IN
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• External lighting • NVG Goggle Repair & Recertification
3227 W. Euless Blvd., Euless, TX 76040
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www.aerodynamix.com AUTHORIZED DEALER/DISTRIBUTOR AND OEM APPROVED INTERNAL LIGHTING MODIFICATIONS FOR
sales@aerodynamix.com
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