Engagement


resident satisfaction scores increased by 40 per cent within six months of implementation.


n Improved staff efficiency: administrative workload was reduced by 30 per cent, allowing staff to focus more on direct care.


n Competitive edge: the care home reported a 25 per cent increase in inquiries from prospective residents, citing the technology as a major attraction.


Emerging trends Emerging trends in care home technology are borne from demand. Good examples are voice-controlled technology where systems make use of hardware with voice-activated controls. These are gaining traction in care environments, offering hands-free interaction for residents with mobility or dexterity challenges. Residents can use voice commands to change channels, make video calls, or request assistance. Integration with smart home devices enables residents to control room lighting, temperature, and curtains, enhancing independence. IoT integration, many devices now need


to connect to create a seamless, automated environment. Examples include wearable health monitors that track vitals and communicate with staff, smart sensors that detect falls or unusual activity patterns, and environmental controls that adjust room conditions based on resident preferences. When integrated with advanced TV systems, IoT devices can provide a unified interface for managing multiple functions. Hybrid models of care that blend in-person


and virtual interactions have become more prevalent. Advanced TV systems facilitate remote consultations with healthcare providers. Virtual participation in family events and activities. In addition online learning and therapy sessions.


Opportunities for care homes


Enhancing resident independence n Technology enables residents to manage their schedules, connect with family, and access entertainment without relying on staff.


n By fostering independence, care homes can create a more empowering and dignified environment for residents.


Improving health outcomes n Integration with wearable devices and


health apps can allow systems to serve as a hub for monitoring and managing health.


infrastructure. Care homes must balance costs with long-term benefits.


The future of care home technology The future of care homes is intertwined with the evolution of technology. As societal expectations shift and technological innovations accelerate, care homes must adapt to remain relevant and competitive. Advanced TV and engagement systems will play a pivotal role in shaping the care home experience, offering solutions that address emerging challenges and embrace new opportunities. The integration of advanced TV and


n Features like medication reminders and telehealth consultations contribute to better health management.


Building a tech-savvy reputation n Care homes that adopt cutting-edge


technology can position themselves as industry leaders, attracting residents and families seeking modern, innovative environments.


n A strong reputation for technological excellence enhances marketing efforts and increases occupancy rates.


Revenue growth through premium services n Advanced systems enable care homes to


offer tiered service packages, generating additional revenue streams.


n Examples include access to exclusive entertainment, concierge services, or premium connectivity options.


Challenges and considerations


Digital literacy amongst residents n While many older adults are familiar with technology, some may require additional support. Care homes must invest in training and user-friendly interfaces.


Data security and privacy n Systems that collect and store resident


data must comply with regulations like the General Data Protection Regulation (GDPR). Robust cybersecurity measures are essential.


Cost of implementation n Advanced systems require initial


investment in hardware, software, and 46 www.thecarehomeenvironment.com January 2026 Francesca McPhail


Francesca’s role is to develop suitable systems specific to the care home, helping to design, create, and evolve display-centric resident engagement services. She has wide experience in the healthcare and technology sector, delivering resident and patient engagement solutions to support entertaining, informing, and educating residents, patients and staff. Away from work, Francesca is an enthusiastic chef who loves to entertain friends and family.


engagement systems is no longer a luxury – it is a necessity for care homes striving to meet the demands of modern residents and families. These systems have the power to transform the care home experience, delivering benefits that extend across residents, families, staff, and management. Care home owners, managers, and developers are encouraged to prioritise the integration of advanced TV and engagement systems as a strategic investment. By doing so, they can: n Enhance the quality of life for residents. n Strengthen relationships with families. n Optimise operations and improve staff efficiency.


n Position themselves as leaders in the care home industry.


The care home sector is at a pivotal moment of transformation. By embracing advanced TV and engagement systems, care homes can redefine the resident experience, enhance operational excellence, and secure a competitive advantage. Investing in these technologies today will ensure success in the years to come. n


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