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Music therapy


enhanced relationships within the care community – all valuable materials for CQC inspections.


Responsive care through musical expression The ‘responsive’ domain focuses on organising services to meet individual needs. Music offers a consistent channel for expression and connection for people living with dementia, whose needs may change rapidly and whose ability to communicate those needs may be restricted. The quality statement on ‘Person-centred


care’ emphasises partnership in care decisions. Music provides a medium through which


residents can express preferences when words fail. Similarly, the statement on ‘Listening


to and involving people’ highlights the importance of feedback channels – something music naturally facilitates. As one activities coordinator noted: “A lot of resources have come out of the


project for both those who took part directly and others who are picking it up because they see the benefits of trying it out. So, for example, if someone is distressed, we


know we have something we can try out, something in our ‘care toolkit’, something we can act on. It’s really easy, it doesn’t take effort or time and it’s readily available.” This observation highlights a key


advantage of music interventions: their flexibility and accessibility. Unlike many care interventions, the seamless integration of music into daily care routines does not require extensive resources and can be initiated simply once staff receive initial guidance and support to develop their confidence and give them starting points. Care providers can show responsiveness


by creating personalised music playlists for residents, documenting how musical preferences influence broader care planning, and presenting case studies illustrating how music has addressed individual needs in challenging care situations.


Well-led organisations embrace musical innovation The final SAF domain – ‘well-led’ – examines leadership, management, and governance. While this might seem the furthest removed from musical interventions, innovative music programmes can actually provide


compelling evidence of forward-thinking leadership. The quality statement on ‘Learning,


improvement and innovation’ emphasises continuous learning and creative approaches to delivering equality of experience and outcomes. Implementing structured music programmes demonstrates the organisation’s commitment to innovation in person- centred care. Furthermore, music programmes


provide distinctive leadership development opportunities within care teams. As one manager at OSJCT Monkscroft Care Centre noted: “It has turned our staff into leaders. It has


allowed the team to come out of themselves and show their strengths.” This comment highlights how music


provides opportunities for staff at all levels to showcase abilities that may not surface during standard care duties. Care assistants who are often quiet in team meetings can excel when leading musical activities, uncovering leadership potential that can be nurtured. From a governance perspective, care


providers that invest in music programmes demonstrate a commitment to evidence-


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