LORD CARTER INNOVATION AWARD 2019
model ‘provides the best of the private sector in relation to a competitive, cost- effective service, but fully embraces the ethos of delivering good quality public services’. It explained: “The financial benefits of our services are returned to the Trust to support frontline patient services. This business model is fundamentally aligned to the very ethos of the Lord Carter Metrics.”
Among the achievements highlighted in its Award submission were: n A reduction in time/production hours lost due to sickness, and in associated agency and overtime costs. The sickness absence rate for QEF’s 700- strong workforce now stands at 3.65%, with over half of these personnel on QEF local terms and conditions. It says these ‘provide great opportunities to manage sickness absence’, including ‘an effective policy, absence payments, an attendance payment scheme, and an appropriate probationary period for new starters’. This is backed up by detailed audit, training for managers, and effective monitoring of absence reporting.
n A review of all maintenance activities ‘to ensure maximum efficiency in the use of time-served trade staff’. Other elements included creating a Maintenance Assistant position, and training and upskilling these staff
Guests enjoyed a three-course lunch before the award presentation.
members to enable them to carry out tasks historically undertaken by trade staff, plus monthly analysis of labour utilisation for individual staff, using data extracted from a CAFM system.
n The introduction of ‘multi-skilled generic workers with a range of competencies’ to the Portering/ Logistics and Security Services,
‘to enable a more flexible, responsive service’. The resulting benefits have included ‘job enrichment’, improved recruitment, higher morale, and enhanced staff retention.
n Current ERIC returns for the Trust show 13% non-clinical and 1.8% total non- occupied floor space, ‘well within the Lord Carter Metrics’. QE Facilities says
THE RISK REDUCE
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January 2020 Health Estate Journal 53
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