AV SYSTEMS
The changing face of workplace AV
Phil Wiltshire, contracts manager at Pensdown Ltd, explains the critical role that modern AV technology systems can play in the overall fabric of healthcare estates, and the positive impact they can have on operational performance.
In today’s hybrid workplaces, facilities managers can no longer treat audio-visual systems as background infrastructure – they are now mission-critical assets that directly influence productivity, collaboration, and user satisfaction. The days of a simple projector and speaker setup are long gone – modern AV technology underpins everything from global video conferencing to integrated room booking and environmental control. As organisations demand seamless, high-quality digital experiences, facilities professionals must understand how these complex systems function, interact with IT networks and building services, and ultimately impact operational performance.
Clarity, reliability, and ease of use We work closely with facilities managers, who are now responsible for ensuring that spaces are equipped for seamless communication. Every meeting room, breakout space, and collaboration zone must function effectively for both in-person and remote participants. The integration of AV technology into the wider building fabric also means that it now interacts with networks, lighting controls, power supplies, and even HVAC systems. Understanding how these elements work together has become a key skill for facilities professionals who need to deliver improved communication, operational efficiency and an enhanced user experience. Effective communication depends on clarity, reliability, and ease of use. When audio or video quality fails, meetings become frustrating and time is wasted. A properly engineered system removes barriers and allows
people to collaborate naturally, wherever they are located. Operational efficiency is also a direct result of
thoughtful design. Modern AV systems can integrate with building management and scheduling software, automating functions such as power management and lighting control. For example, when a room is unoccupied, screens and lighting can automatically switch to standby, cutting energy use and extending equipment life. Perhaps most importantly, a high-quality AV experience
enhances the perception of the workplace itself. Whether used for internal meetings, client presentations, or public events, a reliable system conveys professionalism and competence. For facilities managers, this translates into a tangible contribution to employee satisfaction and organisational reputation.
Understanding the challenges While the benefits are clear, poor planning or installation can quickly undermine an AV project. Many facilities managers find themselves dealing with fragmented systems, where audio, video, and control elements have been installed by different contractors using incompatible technologies. This often leads to technical failures and maintenance difficulties. Network capacity can be another concern. Because
most AV systems now operate over IP networks, insufficient bandwidth or a lack of proper security configuration can lead to performance problems and data vulnerabilities. Similarly, poor room acoustics can render even high-end equipment ineffective. Hard
Meeting room with video conferencing.
May 2026 Health Estate Journal 65
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