They lost technicians to the private industry. School districts are not paying very well for technicians and private industry is. We go out there to support them all we can,” said Trace Heider, general manager of Longhorn Bus Sales, an IC Bus dealer. It is one of many examples illustrating how customer support ex-


O


tends beyond the sale. Dealers serve as a conduit between OEMs, school districts and bus companies, especially as many transition to electric school buses.


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n the Sunday before the new school year started, a Longhorn Bus Sales team was enroute to a Texas independent school dis- trict in need of help with getting school buses ready to roll.


PHOTO COURTESY OF LONGHORN BUS SALES


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