A DAY IN THE LIFE OF... Each issue we catch up with a laboratory professional to find out about their work life. This
month we chatted to Marcus Stacey-Bradbury, Business Development Manager Healthcare – Pharmaceutical, The IMC Group.
What are your main responsibilities?
I provide temperature monitoring solutions for clients such as the NHS, GSK Accord and Activis.
How did you get into the industry?
I’m a former Royal Marine and Royal Navy engineer working on crucial monitoring systems in nuclear submarines. So my work in healthcare and pharma uses my engineering and problem-solving skills without quite so much chance of getting shot or stabbed!
What do you do in a typical day?
I love the fact that there are no ‘typical’ days in my job, but the theme will always be talking to people, understanding their monitoring requirement – and providing solutions for them.
What’s your most memorable or proudest work moment?
Just recently we received a brief from a major medical client to solve an important monitoring requirement. I’m proud of how we went from conception to completion of the entire project - including hosting the whole system - in just six weeks, all without troubling the client’s in- house IT department.
I’m also proud of our ‘lunch and learn’ concept – these sessions were implemented with convenience in mind. Lunch is provided by IMC alongside an hour’s training to show our commitment to our post-purchase support following system installation. They’ve been received very well.
What’s the best part of your job?
Helping people, solving their monitoring gripes and seeing them change from worried to happy. What’s the worst part of your job?
If something is 99% right it still isn’t good enough for me, so if a client experiences even a minor component fail then I hate it. Still, as a British designer and manufacturer rather than an importer or ‘assembler’ my customers really appreciate how fast I can fix any issue and prevent it from happening again.
Do you have any advice for anyone starting out in the industry?
Meet lots of people – for example, years ago when the NHS had a spending freeze, I continued meeting NHS people and many of them are now customers today.
Also, it’s really important to know your products inside out. When you’re surrounded by a client’s top experts asking questions, that’s not the time to get to know what your products can do.
How do you like to unwind?
I used to be a semi-pro cyclist before I joined the Royal Navy and I still enjoy the sport socially. I did the Paris- Roubaix Sportive 100-mile Challenge (on cobbles!) and this weekend I’m doing a 60-mile ride in Rutland, followed by a 38-miler in Dartmoor.
What career would you like if you weren’t doing this?
I might have turned fully professional as a racing cyclist if I had my time again, but now I’d probably settle for making the coffee in my own racing cycles business.
30 | Tomorrow’s Laboratories www.tomorrowslaboratories.com
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