LONE WORKER PROTECTION
Here is a (non-exhaustive) list of areas organisations should consider to help advise, assist and support the lone worker:
CONFLICT MANAGEMENT TRAINING: The ability to de-escalate a situation before it becomes physical/violent.
REAL-TIME RISK ASSESSMENT AND AWARENESS TRAINING: There are many situations that cannot be foreseen or turned into a process/procedure so the ability for the lone worker to make this assessment and take appropriate action is critical when unable to contact their manager.
THE PROVISION OF PROTECTIVE EQUIPMENT AND MEDICAL KIT: Where appropriate and specific to their task these can be essential.
TECHNOLOGY, MOBILE TRACKING AND ALERTING: Solutions exist that enable lone workers to be – by consent – tracked during their working time so that management can exercise their duty of care. Some systems feature a panic button on the mobile device that can alert staff and/or alert staff when they have not received a GPS position after a certain amount of time or indeed haven’t changed position after a set amount of time.
CULTURE AND RELATIONSHIPS: Corporate away days, office parties and industry events provide an ideal opportunity to reinforce company culture and values within and between teams and communicate the value each bring to the organisation. The value of doing this should not be underestimated or disregarded as a “warm and fuzzy” initiative but key to ensuring that part of your workforce isn’t unseen and undervalued.
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