SECURI T Y
Sponsored by Secom A FRESH VIEW ON SECURITY
With a bold new campaign on the agenda, SECOM believes there’s a lot more to security than the traditional bell box on an outside wall.
In challenging times for business, customers expect optimum return on investment in infrastructure. Now, skills and technology originally developed for the protection of industrial, commercial and residential properties are providing this, supporting a range of innovative and cost-effective services taking efficient facilities management to new heights.
This approach underpins a bold new campaign by electronic security systems provider SECOM, demonstrating that there’s a whole lot more to security than the traditional bell box on an outside wall.
SECOM has already pioneered intelligence-led security, combining the power of round-the-clock IPCCTV monitoring with the skills of National Intelligence Model-trained analysts and ex-police investigators. This has significantly reduced customer losses and improved staff safety in retail and other sectors and provided evidence to enable prosecution of multiple repeat offenders. Now SECOM has introduced a range of innovative services which go beyond ‘traditional’ security to provide customers with opportunities to utilise SECOM’s systems and expertise more widely across their business.
SECOM Commercial Director Alan Blake said: “SECOM is an intelligence-led security provider. However, our experience tells us that, in addition to successfully managing security incidents for our customers, our systems and people can provide them with a wide range of proactive security-related FM services.”
Blake believes SECOM is uniquely placed to offer customers value- added services that traditional FM providers cannot, due to SECOM’s deep understanding of each customer’s key risks and challenges. He continued: “Our service protects customers by developing tailored solutions to manage their risks, but there’s much more that we can do for them in addition to premises security”.
The FM solutions SECOM can provide include:
Major incident management: delivering a comprehensive service managing events that create risk to customer business activity and safety and security of staff and their customers. Our experience ranges from local protest activity to major environmental events, terrorism, civil disorder, and hostage/kidnap situations. We provide mass messaging across multiple media, ensuring customers can get key information to affected staff.
Helpline: dedicated security advice and guidance available 24/7 for the customer’s workforce (and potentially their families).
Foreign travel and emerging threat advice: providing detailed FCO-compliant information and tailored advice and guidance to staff based or travelling abroad.
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Intelligence-led IPCCTV: SECOM offers a range of services enabling customers to maximise investment on CCTV.
These include:
● SECOM Retail Insight and AI-led analytics: integrated online portal providing analysis of customer behaviour, footfall, demographics and heat mapping to identify sales opportunities, continuous improvement, queue management and store hotspots.
● Point-of-sale fraud: linking CCTV to transaction data, providing evidence in the detection, prosecution and reduction of fraud.
● SECOM virtual guard/video verification: enabling real-time decision-making on developing situations in the workplace.
● Virtual concierge: integrated remote management of access control at high-value sites, using CCTV monitoring, two-way audio, managed access control and vehicle number plate recognition.
● Remote auditing: analysing events and auditing on-site behaviours and performance of staff and suppliers, also providing ‘mystery shopper’ audits and exception reporting including potential health, safety and compliance issues.
Managed access control: integrated management of customer premises access control.
Supplier management: independent and impartial management of multiple security suppliers ensuring a fully integrated security FM service. This can include manned guarding suppliers, providing intelligence-led advice to the customer to maximise ROI. We manage guarding rotas, verify submitted invoices, schedule R&M visits and ensure customer KPI’s are met and maintained.
Internal investigations: providing trained investigators to support customers dealing with criminal events or instances of workplace misconduct.
Consultancy: comprehensive advice and training on key issues, ranging from preparation of witness statements to child protection responsibilities and handling threatening calls.
www.secom.plc.uk Tomorrow’s FM Yearbook 2020/21
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