CONSTRUCTION & BIM PRESCRIBING NEWSOFTWARE
Nigel Robinson of Service Works Global discusses how his team has supported a major NHS estate to become more efficient through the deployment of strategic tech solutions.
The Kettering General Hospital NHS Foundation Trust (NHS Kettering) estate covers just under 80,000m². It’s one of the older NHS properties and has a team of 350 estates and facilities personnel, including maintenance, housekeeping, medical devices, porterage, and sterile services.
Service Works Global (SWG) has supported NHS Kettering since 2019. During that time, we have continuously expanded the scope to meet the growing needs of the UK NHS sector through our computer-aided facilities management (CAFM) and Building Information Modelling (BIM) software.
NHS estates are constantly changing, so we’ve ensured that our software can adapt to new requirements, from compliance to asset management.
Proactive maintenance Reliable assets are critical to the smooth running of a hospital and an effective PPM schedule can minimise the potential downtime of assets and reduce costs. Our CAFM software, QFM, has enabled NHS Kettering to align with SFG20 recommendations and increase the number of PPM events. This allows the estates team to schedule and allocate resources dynamically and comply with current regulations.
Initially, reactive works totalled approximately 1,500 per month; this has been reduced to less than 1,200 a month by analysing and performing repeat works. Meanwhile, PPM works have increased from around 1,200 a month to 1,700.
This more proactive approach has reduced time of asset non-availability and service interruptions. The Trust has had no un-planned or un-manageable interruptions for over 12 months, largely thanks to its PPM schedules.
A well-managed PPM schedule also helps FMs to stay compliant. Health Technical Memoranda (HTM) advises on the design, installation, and operation of specialised CAFM used in the delivery of healthcare. By including HTM guidelines within the schedules, the work of the estates team will always be within the correct parameters set by NHS England.
Enhanced compliance The Premises Assurance Model (PAM) was introduced in 2013 to help Trusts make more informed development decisions and meet increasingly rigorous compliance standards. PAM is frequently updated, and it can be challenging to keep up to date with changes if operating with an older estate.
Our software is updated in line with relevant governmental guidance and compliance strategies for asset data, which matches the requirements of PAM and can be integrated with relevant PPM schedules. This ensures that NHS Kettering remains compliant to the most recent standards and continues to support outstanding patient safety.
56 | TOMORROW’S FM
Digitised estates NHS Kettering has started digitising its estate by laser scanning smaller buildings, enabling the estates team to manage building data from multiple sites in one central hub. Its new state-of-the-art Energy Centre will also use this integration. By digitising its real-estate portfolio and implementing BIM software, the estate team can optimise their everyday maintenance and operations strategy for both new and existing buildings.
The creation of a digital twin positions NHS Kettering as a technology leader within NHS England. Clinical staff function more efficiently, treat more patients, and provide a greater level of service overall.
Reporting Gathering building information can be time consuming. With QFM, NHS Kettering can access real-time data. This includes clinical and non-clinical data, space utilisation data, and room availability. Two months after software implementation, NHS Kettering identified and rectified areas that were causing expensive engineer visits, saving between £2,000 - £4,000 per week.
Using QFM Space data has enabled the Trust to make quicker decisions on space utilisation. Whereas previously the team would have had to visit an area, it now can perform a desktop feasibility and determine suitable areas to accommodate clinical services.
An ongoing partnership By starting small and developing the scope over time, we have created a building system that caters to the specific needs of a diverse NHS estate.
As we have scaled up the functionality, we have helped the Trust achieve greater efficiencies which has substantially increased the ROI.
We’re now in a great position to continue supporting NHS Kettering with such a strong foundation in place.
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