and cleaning operations. A UK study in the commercial cleaning sector found that 70% of cleaning operatives identified excessive workloads as a persistent issue, with terms like ‘stressful’ and ‘backbreaking’ frequently used to describe their experience.


This mental strain can lead to burnout, further exacerbating the problem of staff retention. When cleaning operatives are pushed to their limits, their ability to perform effectively diminishes, leading to a vicious cycle of stress, reduced performance, and turnover. Addressing the mental health of cleaning staff is just as important as addressing their physical health, and it requires a holistic approach by workforce management.


Protecting health: A crucial priority


for FM businesses In the facilities management (FM) sector, customers are the lifeblood of any operation. Without them, there would be no FM business. Although many FM operations are business-to-business (B2B), strong customer relationships remain at the core of success. A crucial aspect of this is ensuring that the health of everyone within these spaces is protected, which brings us back to the importance of addressing indoor air quality and the overall environment that FM businesses help create.


Indoor air pollution: A growing concern In the UK, the population spends an average of 90% of their time indoors. This makes the quality of indoor environments not just a convenience but a necessity. For FM businesses, part of fulfilling customer needs involves promoting healthy and welcoming spaces where people want to spend time, whether it’s the client’s own staff or their customers. However, recent research highlights a growing issue: Indoor Air Pollution (IAQ).


IAQ refers to the quality of air within a building or structure, directly impacting the health and comfort of those inside. While many factors contribute to IAQ, cleaning chemicals play a significant role. A London-based study revealed that improving indoor air quality could


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boost productivity by up to 15%. But the benefits extend beyond productivity. Enhancing IAQ can lead to higher staff satisfaction, improved company reputation, and overall better wellbeing.


Many cleaning and hygiene products, such as polishes, disinfectants, and all-surface cleaners, release volatile organic compounds (VOCs). While FM cleaning operatives are most exposed to these chemicals, the staff who spend their entire working day in these environments are also at risk. Breathing in these VOCs can lead to similar short- and long-term health conditions as those experienced by the cleaning staff. Additionally, research has shown that high levels of VOCs can reduce cognitive performance in office environments by up to 13%.


For FM businesses, it is essential to demonstrate to clients that they are not contributing to indoor air pollution but are instead helping reduce health risks for both the client’s staff and their customers. By taking proactive measures to improve IAQ, FM businesses can position themselves as leaders in health and safety, further solidifying client relationships and enhancing their reputation in the industry.


The trade-off myth: Better solutions


for a healthier future The misconception that effective cleaning can only be achieved with harsh chemicals is a challenge that many FM businesses face. However, this trade-off between people’s health and commercial success is not necessary. Advances in cleaning technology have introduced a range of alternatives that allow FM businesses to excel in both areas.


A common belief is that naturally derived products are less effective than their chemical counterparts. Yet, ongoing research and development in the cleaning industry are challenging this narrative. With the introduction of more sustainable cleaning products coming into the market, it's also important to note that not all eco-friendly products are created equal. These


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