FEATURE
vending machine and coffee offers is a simple and very visible way in which an employer can demonstrate that wellbeing is important to them.
Q:
Surely not every employer has the space, or the staff numbers, to achieve that?
AW: It’s true, you can’t create a coffee shop when you have just a handful of employees! But you can improve the ambience of any workplace if you improve the quality of the coffee. That’s been our focus. We’ve taken every drinks offer we have and we’ve improved it. For larger locations, we’ve developed our ‘Coffee Corner’, serving top-quality Lavazza drinks.
The same applies to our capsules solution, which is perfect for smaller workplaces. Our new Lavazza BLUE machines now serve Lavazza coffees and some of the machines come with the facility to create coffee-shop drinks, with fresh milk, from a capsule. On top of that, we’ve introduced a Bean-to-Cup solution that also ticks the ‘quality’ box, thanks to our brand-new ‘Expert’ range of coffee beans.
Q:
Do you have any suggestions as to how both employees and employers can be reassured, in
terms of health and safety?
AW: We’ve thought long and hard about this. We predict that in the future, ‘the new normal’ in terms of Safety at Work will see the emergence of departmental ‘bubbles’ in the office. It’ll be like this: the people in customer services will not rub shoulders with accounts, sales admin, human resources or logistics. People will be encouraged to stay within their teams. Keyword? Safety. Instead of one coffee machine that serves a workplace of a hundred plus people, there will be what I’ll call ‘bubble machines’
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instead, designed to provide a wide choice of quality beverages for individual departments or teams. I think we’ll see a significant move in this direction over the next 12-18 months.
Another consequence of the pandemic is a swing towards single-use cups that’s being driven by a reluctance among some people to share crockery. Many of our drinks now use the KLIX Eco Cup. It’s a first in vending and helps to maximise recyclability and reduce plastic waste. With minimal touch points between you and your next coffee, it’s the perfect solution.
Q:
So, is it fair to say that Lavazza Professional believes that ‘the carrot’ will be more effective in encouraging people back to the office than ‘the stick’?
AW: That’s exactly where we’re coming from. I saw a study recently that found that 85% of employees agree that quality coffee increases productivity and improves morale. That’s a big number and I would encourage all businesses, large, small and in-between, to take heed. Increased productivity and high morale is the holy grail of every employer and as I said before, quality coffee at work is a simple and tangible way for an employer to demonstrate that people are indeed their most precious asset.
When people finally return to the office they’ll discover a space that’s largely been re-imagined. For employers, it’s about ensuring that the office is a better, more exciting place to return to.
www.lavazzapro.co.uk TOMORROW’S FM | 37
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