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FEATURE


AGAINST THE CLOCK AND THE ODDS


FSI explains how alongside Interserve Group, the two companies ensured the team at NHS Nightingale Hospital North West had a CAFM solution they could rely on at a crucial time.


The impact of the COVID-19 outbreak in the UK and globally resulted in unprecedented changes and countermeasures to meet the challenge head on. One of these key measures was Project Nightingale, an NHS initiative which mobilised seven temporary critical care fi eld hospitals to specifi cally treat patients affected by COVID-19.


As part of this ground-breaking project, the team at Interserve Group was approached by the NHS to implement a fully functioning CAFM system to manage the wide range of tasks, people and day-to-day duties at the NHS Nightingale North West Hospital in Manchester. A total of 400 Interserve colleagues were hired to carry out crucial services including electrical maintenance, waste disposal, cleaning, catering and portering services.


It would normally take a minimum of three months to stand up a CAFM system of this nature – however, the hospital was opening its doors to patients within two weeks. Furthermore, due to social distancing measures, their team had to meet this deadline while working remotely. Faced with this monumental challenge, they got in touch with our team at FSI to help them meet it head-on.


As a longstanding CAFM supplier for Interserve across multiple projects, we were more than happy to support them. This established relationship and our collaboration was critical in overcoming the tight deadline we were faced


46 | TOMORROW’S FM


with, as was both sides’ clear motivation to turnaround this project so the hospital was ready to lead the fi ght against COVID-19. Here, we detail how the combined efforts of our teams enabled us to successfully complete this one-of-a- kind project by Easter weekend 2020.


Beating the deadline As noted, the most pressing challenge was setting up a fully capable CAFM system in a fraction of the time it would typically take.


Cutting down this mobilisation time was the combination of several important factors. Firstly, in response to the initial signs of the COVID-19 outbreak, we had brought together our Knowledge Group and other specialists to map out a consistent set of health instruction sets to cover all healthcare scenarios that this pandemic may present.


Through our extensive experience in working with clients in the healthcare industry and the depth of our Concept Evolution platform, we were able to provide a free, purpose-built SaaS deployment of our core CAFM/IWMS solution when Interserve got in touch with us.


This early work meant we were in position to immediately supply them with any and all modules they required to meet their demands with no need for customisations, which greatly reduced lead-in times.


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