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WHAT’S NEW?


FSI LAUNCHES @YOURSERVICE FOR WORKPLACE AND RESIDENTIAL CUSTOMER


ENGAGEMENT With FSI’s dedicated app, @yourService, you can drive customer satisfaction and enhance your delivery proposition.


Employees and residents can stay informed about their specific requests and issues, and what’s going on in their building or community. Engagement and access to services is increased, and reliance on emails, phone calls and outdated intranet portals is significantly reduced.


For workplace engagement


From broken coffee machines to air conditioning issues, employees can now see, report and request services from wherever they are. When issues are reported, one of the toughest challenges is to identify their exact location. With @yourService you can place QR codes, NFC tags or barcodes around a building and on assets, allowing employees to scan exactly where they are reporting an issue from. Employees can also seamlessly


GOJO AND DISNEYLAND PARIS PARTNER TO COMBINE


HYGIENE WITH FUN GOJO Industries-Europe Ltd says it is proud to be contributing to the enhanced health and safety at Disneyland Paris. The two companies have agreed a long-term partnership, in which PURELL becomes the official hand sanitiser across the resort for daily use by guests and cast members.


Since the first reopening of Disneyland Paris in 2020, almost 2,000 PURELL hand sanitising dispensers and stands have been installed, helping to protect guests and enabling them to enjoy the magic of Disney with additional peace of mind.


Dermatologically tested, PURELL Advanced Hygienic Hand Rub’s scientifically advanced formulation has been proven to maintain skin health, whilst killing 99.99% of the most common germs that may be harmful.


18 | TOMORROW’S FM


Many PURELL products provided at the resort are manufactured locally, at GOJO Industries-Europe Ltd facility in Croissy-Beaubourg, 20km away from Disneyland Paris.


Erik Zimmer, General Manager of GOJO Industries-Europe, commented: “Our alliance is a perfect match – after all, experiencing the magic of Disneyland involves ensuring staff and


navigate through service selection, booking and payments, purchasing value- added services such as ordering food to their desk, getting their car washed and much more.


For residential engagement


Whether you manage flats, apartments, homes, villas or entire communities, if you provide residential building services, @yourService can help you promote them like never before. As well as letting residents report issues, they can book services for a time that suits them and pay for them through a payment gateway of your choice. The helpdesk can provide dedicated status updates via the app, keeping residents informed the entire time. Fully customisable, this is the ultimate service solution for resident engagement.


Features include:


Activity Feed - Whether it’s home service updates for residents or building services for employees, all


customers can see the activity that’s relevant to them.


Scanning - One of the biggest challenges of issue reporting is pinpointing the exact location of the fault. QR, NFC or barcodes allow customers to give an accurate placement of the asset or area identified.


Appointment Setting - Dates, times and service selection allow customers to book an appointment that suits them.


Service Updates - The service desk can provide one-to-one or wider updates to groups on certain tasks.


Payment Gateway - As a brand agnostic app, you can choose the payment provider of your choice.


www.fsifm.com/en-gb/yourservice


visitors are safe and happy. Protective and pleasant to use, PURELL products have been trusted for decades to care for skin and eliminate germs safely and effectively.”


Laure Albouy, Vice President for Business Strategy and Integration at Disneyland Paris, said: “The health and safety of our cast members and guests remain our top priority, and our decision to make PURELL hand-sanitisers widely available throughout our resort is an integral part of this continued commitment.”


The addition of PURELL hand sanitisers is one of the numerous measures Disneyland Paris has taken to promote health and safety, including a limited number of entries to its Parks each day to ensure physical distancing and enhanced cleaning measures. CustomerExperience@GOJO.com


Call: +44 (0)1908 588444,


Email: CustomerExperience @GOJO.com www.GOJO.com


twitter.com/TomorrowsFM


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