10 QUESTIONS WITH... 10 QUESTIONS WITH…
In each issue we ask an FM professional the Tomorrow’s FM 10 Questions. This month we spoke to Louise Wilson, Business Manager at Moneypenny.
facilities managers this mammoth task. Businesses are becoming more conscious of GDPR and how they can avoid staff having confidential discussions in front of visitors. They want front of house staff to focus on creating a welcoming environment and are much more open to the prospect of solutions that can enable them to do this.
Q5
WHO, IN ANY OTHER INDUSTRY, DO YOU MOST ADMIRE?
It’s got to be Jony Ive. Once chief design officer of Apple, he’s responsible for the design of the iPhone and iPad. He’s completely transformed the telecommunications industry and it’s incredible to consider the impact his designs have had upon society.
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WHAT WAS YOUR FIRST JOB? I started my career in recruitment, which is what
sparked my love of working with people and getting under the skin of a wide range of different sectors to understand the challenges they face.
HOW DID YOU GET INTO THE FACILITIES MANAGEMENT INDUSTRY?
Moneypenny has been working within the industry for almost 20 years. We noticed a real opportunity to help FMs introduce innovation into their workplaces, as well as achieve significant cost savings. Over the years, our products have adapted to meet the demands of the industry and we’ve seen some brilliant client successes.
HOW DO YOU CHALLENGE THE STATUS QUO?
At Moneypenny, we never settle. We’re constantly developing our technologies and reacting to the needs of our clients. Much more than simply a telephone answering service, our solutions have the power to transform a business in terms of productivity, customer service and employee engagement.
SINCE YOU STARTED IN FM WHAT HAS BEEN THE BIGGEST CHANGE THE
INDUSTRY HAS SEEN/YOU HAVE OBSERVED? There’s a real trend among corporate firms looking to move switchboard away from front of house and giving their
48 | TOMORROW’S FM Q8
WHAT IS YOUR FAVOURITE FILM? I recently watched A Star is Born and loved it – the
soundtrack has been playing on repeat in my car ever since.
IF YOU COULD HOST A DINNER PARTY WITH THREE GUESTS, DEAD OR ALIVE,
WHO WOULD THEY BE AND WHY? Beyoncé, Elvis Presley and Princess Diana.
ANY ADVICE TO SOMEONE JUST STARTING OUT IN THE INDUSTRY?
Have an open mind. The FM industry is forever changing as new technologies and ways of working emerge. It’s an extremely exciting sector to be in, but only those that welcome change will truly succeed. Your role now will most likely look very different in five years’ time, so be prepared and enjoy the ride!
Q9
WHAT DO YOU THINK IS THE FUTURE OF THE FM INDUSTRY?
Without a doubt, we’ll see machine learning taking centre stage. AI is already becoming more prevalent in areas such as warehouse management and security, but its impact will only continue to grow. Our solutions are developing with some very smart speech recognition technology and FM clients are already reaping the benefits – it’s very exciting.
Q10
FRANCESCA LAUGHIER-DAVIES, ACCOUNT MANAGER AT PARETO
FM ASKS: IS CAFM SOFTWARE REALLY MAKING FACILITIES MANAGEMENT EASIER
AND MORE EFFICIENT? CAFM software is significantly improving facilities managers’ visibility and enabling them to streamline processes and improve efficiency. It’s another example of how intuitive technology can make someone’s day-to-day job easier and what’s not to love about that?
www.moneypenny.com/uk
twitter.com/TomorrowsFM
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