A relocation specialist’s role is far beyond that of a traditional moving company and the process is far more complex than many imagine. The team must understand the specific needs of their customer and be able to design a strategy accordingly.

This can include processes such as personal audits in which every employee is consulted about their own needs. Delivery of specialist medical equipment clearly differs from checking whether each employee is left- or right- handed to correctly position their monitor and mouse. But this same level of attention and care is necessary to safely transport supplies for the NHS and a specialist will apply this diligence to each new project.

Handle with care Equipment must be moved with great care so there is no chance of breakage and loss. The vehicles carrying particularly valuable resources are GPS-tracked and can be escorted if necessary. Individual items can also be GPS-tracked and crates carrying items are uniquely numbered and sealed.

For every job, the equipment is scheduled to arrive at the most convenient time – vital in a busy NHS building where moving items around might cause disruption – and will be set up by the specialist movers.

At a time when many businesses are stretched, and the NHS especially, it is important that these services can be organised in the most cost-effective way possible. The long-standing relationship between BMG and NHS Scotland allowed BMG to demonstrate its value offering, which is why there was no hesitation when looking for an organisation to take the contract.

In addition to expertise in addressing client needs and managing delicate and valuable assets, relocation specialists must be incredibly flexible in their working patterns. Vital medical equipment can be required at short notice so there’s always a need to react quickly.

We briefed our team on this and ensured that we always had someone available, while at the same time managing our teams so that the same person wasn’t always on call. Our teams needed to be sharp so managing their time and wellness was of utmost importance for us.

New approaches for a new era While NHS Scotland and BMG have a long-standing relationship, this is a new project for BMG, requiring a diversification of its services. This exemplifies broader changes we are seeing throughout the built environment.

The way we see the workplace has changed, whether that workplace is an office, a hospital, or a warehouse. Many of us have been fortunate to be able to limit our interactions with the world outside of our ‘bubble’ as we work from home or in socially distanced workplaces. That said, a number of BMG staff working with NHS Scotland have not had that luxury, and we must recognise and thank them for their commitment.

Our worlds might feel a little claustrophobic but that is because those in supply chains, transport, and logistics are working hard to ensure the world keeps turning while we barely leave the house. This has been a monumental task and organisations like BMG are playing a key role – and we’re delighted to be doing so.

Our workforce must adapt to new jobs, including the delivery of medical equipment, and evolving legislation regarding personal protective equipment (PPE) and social distancing are so important. This job was particularly challenging. While the staff at BMG will usually set up all the equipment they move, they do not enter hospital premises during the pandemic for safety purposes.

“Our worlds might feel a little

claustrophobic but that is because those in supply chains, transport, and logistics are working hard to ensure the world keeps turning while we barely leave the house.”

Care is taken to sterilise all the equipment throughout the delivery process so there is minimal chance that the virus could be introduced to the hospital environment. Precautions are also in place to protect BMG staff, including the use of PPE.

Though many of us are hoping that the end of the pandemic is in sight, the work is not yet over. The coming months may require thousands of clinics and hospitals to set up storage to refrigerate the COVID vaccine. If this is the case, BMG may once again have to spring into action.

Specialists in the sector are showing themselves to be invaluable problem-solvers and logisticians. Just as the value of cleaning staff has been in the spotlight recently, the role of logistical partners in underpinning public and private services has become clearer than ever. TOMORROW’S FM | 27

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