Hospitals and healthcare facilities are facing greater challenges than ever before, meaning there is a market for solutions that can help optimise FM services without compromising on patient care and experience. Sanjeevv Bhatia, CEO of Netix Global BV, explains.

In today’s experience economy, hospitals are not just rated based on clinical services, but also on the quality of their non-clinical services. This is perhaps why healthcare accounts for around 30% of the revenue generated by the FM industry in Europe. In fact, some of the best hospitals in Europe often earmark nearly 60% of their organisational budget to the operations and maintenance of their facilities alone.

It is, therefore, unsurprising that healthcare organisations are increasingly in the market for solutions that can help optimise FM services, without compromising patient care and experience. This development has gathered steam due to the pandemic, with hospitals increasing bed capacity to accommodate more patients and governments standardising prices. The resulting increase in cost-per- patient has resulted in bottom line pressure, which medical facilities have to address, as a matter of course. Thanks to enterprise-grade solutions that allow seamless, vendor- agnostic integration, addressing these challenges has now become easier than ever for such businesses.

“Some of the best hospitals in

Europe often earmark nearly 60% of their organisational budget, to

the operations and maintenance of their facilities alone.”

Hospitals are complex networks of designated departments and units, based on specialisations, each with unique requirements and function. For instance, emergency units run round the clock, requiring optimal lighting, ventilators and supply management. Under a traditional operating framework, FM operatives have to physically handle each requirement. Such decentralised operations not only require more operatives, but also lead to unnecessary interactions, in an environment where infectivity is high, and detrimental to both treatment and recovery.

Equally challenging is the management of visits and workflows, especially in multi-specialty hospitals. Inpatient wards have unique needs as well. For instance,


patients have dissimilar room temperature requirements, based on their ailments and individual preferences. Be it in shared wards or private rooms, FM operatives cannot adopt a one-size-fits-all approach.

On the other hand, the operatives must reckon with increasing regulations. Hospitals are obligated to ensure strict compliance with water and IAQ standards, and statutory bodies often seek reports on the status. Lately, stringent protocols are in effect, in terms of increased sanitisation to mitigate the risk of hospital-acquired infections (HAI). And rightfully so, since about one in 31 hospital patients has at least one HAI, with common touch points like door knobs being the primary causal factors.

Addressing multifaceted challenges

and unlocking value Progressive FM service providers are harnessing IoT-led integration of hospital equipment, automation systems and processes, to centralise operations and deliver value to all stakeholders. According to the observations of Netix Global, a provider of building automation systems, solutions and services, its Intelligent Integrated Command & Control Centre (iICCC) has enabled consolidation of operational data across hospital portfolios. This data- led approach results in analytics insights, available on intuitive dashboards, for FM operatives to centrally monitor and control operations.

This translates to a hospital environment in which FM operatives have hands-on, real-time control over the performance of critical systems like CCTVs, HVAC and lighting. With effective deployment of IoT sensors, a single operator has real-time updates on performance anomalies, and immediate measures can be taken to rectify them. Such cycles of predictive maintenance optimise electro-mechanical asset performance and energy usage, leading to lower operating costs, besides delivering downtime and disruption free experiences, for patients and caregivers.

The advantages of unified O&M control Powered by cloud computing, centralised platforms like iICCC are also a one-stop shop to sharing real- time updates on medical inventory, as well as staff and patient data. Such an integrated model is conducive to transparency and accountability - hallmarks of modern healthcare infrastructure. Vendor-agnostic

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