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INTEGRATED ESTATE MANAGEMENT DEPLOYS
FACILIO’S CONNECTED CMMS Integrated Estate Management (IEM), a UK-based facilities management services provider, has completed the initial deployment of Facilio’s Connected CMMS platform to streamline operations, align statutory compliance with SFG20 standards and centralise vendor and client collaboration across its client’s estates.
This replaces the organisation’s previous off-the-shelf CAFM system, which couldn’t support the growth of IEM any further. With Facilio, they now have a single, audit-ready workflow from first request to invoice approval. This enhances transparency, speed and control while still allowing IEM to maintain the human touch and open communication that sit at the heart of its service model.
IEM had outgrown its previous CAFM system, which, while functional, could not evolve with the business or support the level of service they wanted to deliver to their clients. Its limitations created constraints around visibility, workflow efficiency and the ability to become market leading. Facilio’s Connected CMMS has transformed this by providing a platform where clients, vendors and internal teams can manage every workflow end-to-end. Jobs are now acknowledged instantly, visits are seamlessly calendar-scheduled
SODEXO’S HEALTH & CARE
BUSINESS GETS NEW CEO Rob Jepson has been appointed as CEO for Sodexo UK & Ireland’s Health & Care business with Philip Leigh taking the lead on strategic projects across the region.
Prior to joining Sodexo Jepson was Group Director of Estates and Facilities at Manchester University NHS Foundation Trust (MFT), one of the largest acute Trusts in the UK with 10 hospitals across seven separate sites and a long-standing client partner of Sodexo.
Sodexo Health & Care has over 7,500 employees delivering a balanced
14 | TOMORROW’S FM
and quotes follow automated approval thresholds. Crucially, it frees the teams to focus more on relationships, communication and doing the right thing.
“Partnering with Facilio has allowed us to simplify the entire FM journey for our clients, vendors, and internal teams,” said Neil Henderson, Managing Director of Integrated Estate Management (IEM). “Facilio’s Connected CMMS gives us one digital infrastructure where every action, cost, and approval is visible and validated. It is the kind of operational transparency the FM industry has been waiting for. Our customers will now experience enhanced responsiveness, seamless transitions and assured, industry- leading compliance.”
Prabhu Ramachandran, Co-Founder & CEO of Facilio Inc, added: “Our partnership with IEM exemplifies the value of combining robust process discipline with connected technology. Facilio provides the unified, IoT-
portfolio of food and FM services including patient nutrition, retail services, environmental care and infection prevention; technical services; facilities management, estate management, and property management; hotel services, security, and portering services, across different healthcare environments.
Jepson brings to the role extensive operational and leadership experience in facilities management across the public and private sectors. He is passionate about people development and an advocate for apprenticeships for people at all levels.
Jepson said: “Having worked so closely with Sodexo over the past
native platform, while IEM brings the operational rigor that makes digital transformation truly scalable. Together, we are setting a new standard for data-driven, customer- centric facilities management.”
Transforming FM at scale – key outcomes from the collaboration:
• End-to-end digitisation from service request to invoice-ready workflows.
• Unified platform connecting clients, vendors, and internal teams.
• Automated SLA enforcement with real-time status and breach validation.
• On-job digital documentation and standardised quote approvals
• Finance-grade transparency through au ditable cost tracking and budgets
• Mobile-first adoption, ensuring field teams stay connected on the go.
www.facilio.com
four and a half years at MFT, I’ve seen not only the strength of its business but also the genuine, family feel that makes it such a valued partner. Joining Sodexo’s Health & Care team feels like a natural step, and I’m excited to build on the strong client relationships Philip has fostered. I can see that people sit at the heart of everything Sodexo does, and that aligns closely with my own priorities and values. I’m looking forward to working with the Health & Care team and our clients to address challenges together and to drive sustainable growth.”
https://uk.sodexo.com/industries/ health-care
twitter.com/TomorrowsFM
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