est to provide the cleaning and waste management services to 294 of its sites across the UK. e illustrious Partners in Facilities Management awards ceremony in November 2018.

The operation It’s not rocket science. Having a clean working environment not only looks good but also helps to improve productivity, makes the customer’s jobs easier and is part of the bigger picture of presenting a professional image. This is particularly important to Post Office retail stores, which are known as something of a British institution. Atalian Servest tailored a plan to suit the requirements and budget of its customer and its variety of sites. The service provider started by mapping out the layout of the Post Office’s administrative buildings and then composed a plan of the most efficient route for the cleaning operatives to take, saving money and energy. Cleaning schedules were then devised that suited the retail high street stores, too, from full store cleans in the early hours before the retail units open to evening cleans after office hours.

The Post Office was keen to reduce the days Atalian Servest cleaned in its branches – which was originally six days a week. The service provider managed to reduce this down to four days a week in 2017 and, at cash sites, it was able to reduce from six to five days, with 4,762 cleans carried out by the Atalian Servest team each month.

Beyond cleaning provision The account sees a huge amount of waste. In fact, 75% of the waste from the whole of Atalian Servest UK comes from the Post Office sites. To shed some light, from April 2017 to March 2018, the service provider disposed of approximately 1,740 tonnes of waste from the contract. Just 16 tonnes ended up in landfill.

Post Office buildings are now participating in the Dry Mixed Recycling scheme where everything that can be recycled is segregated into separate bins or bags. This is a key initiative to reduce the dependence on waste to landfill. In addition to this, 100% of all confidential waste is now shredded, pulped and sent to manufacture recycled paper.

A dedicated waste company was appointed to manage all the waste collections of sites outside the M25 area, with another supplier looking after those in London. In February 2018, Atalian Servest identified the second supplier wasn’t as quick to collect waste as the supplier outside of the capital. As a result, the Post Office was incurring fines due to the delays in collections.

Atalian Servest has since appointed the preferred supplier to look after all waste collections at all sites in and around London. To understand the impact of correct and efficient waste management, the service provider arranged a visit to The Riverside Resource Recovery Energy from Waste Facility in Bexley, London, in 2017. This visit ensured that the Post Office had full visibility and knowledge of where its waste goes and exactly how it is recovered. Thanks to the partnerships that have been developed with suppliers, willingness from the customer and innovative thinking from the Atalian Servest team, they’re now able to recover 100% of the waste from the London sites. Absolutely nothing goes to landfill.

Unfortunately, at present, the cost and environmental implications of recycling and recovering 100% of the waste are too high for the more remote Post Office sites, where facilities aren’t readily available and close by and only 1.2% of waste for the entire contract ends up going to landfill.

Approximately 75,000 waste collections have taken place on the Post Office contract. Along with the impressive waste management success, which saw Atalian Servest set a benchmark of almost no waste going to landfill at the branch level (something that is now being reinforced across the board in all of the Post Office sites), the service provider has implemented the use of ECOLAB’s environmentally friendly cleaning products, replacing paper towels with hand dryers in all washrooms and saving almost £20,000 in the process. TOMORROW’S FM | 37

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64