For example, dirt will inevitably collect in the grout lines of tiled floors and walls, which means larger tiles or a continuous, smooth surface should be installed to facilitate cleaning and improve the appearance of the washroom.
It is a good idea to fit partitions in place of the outer doors in airport washrooms since the latter can be difficult to negotiate with an unwieldy trolley case. The cubicles should also be large enough to accommodate carry-on baggage, and fixtures such as coat hooks and pegs will help to provide a more comfortable passenger experience.
Since instant feedback is always helpful in any busy facility, many hubs are now installing 'smiley' feedback panels at the washroom exits to allow travellers to rate their experience by pressing a red, amber or green button.
Studies show that that passengers and airport managers are increasingly demanding environmentally-friendly products. And a great deal of waste can be created in a busy airport.
These facilities are now able to recycle their used hand towels by signing up to Tork PaperCircle. The towels are collected and taken to local recycling centres where they are turned into other tissue products. Passengers simply need to place their used towels into the bespoke bins provided in the washrooms.
According to recent press reports, airports across the US have recently begun investing heavily in their washrooms following studies that show just how important these are to passengers. Topping their agendas are stepping up hygiene, affording greater privacy and making a wider use of technology in the form of connected dispensers and traffic light systems that glow green when a stall is vacant and red when they are occupied.
If UK airports follow suit they will enhance customer satisfaction levels and allow travellers more time to shop, drink and dine while awaiting their flight. And this will make the flying experience both more enjoyable for the traveller– and more profitable for the airport.
www.tork.co.uk www.tomorrowsfm.com TOMORROW’S FM | 29
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