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10 QUESTIONS WITH...


10 QUESTIONS WITH…


In each issue we ask an FM professional the Tomorrow’s FM 10 questions. This month we spoke to Jack Flanagan, Facilities Management Co-ordinator at Pareto FM, to find out what he thinks is the biggest change the industry has seen since the beginning of his career.


Q1


WHAT WAS YOUR FIRST JOB?


Visitor Services Assistant at ZSL Whipsnade Zoo. I balanced this with bar work when I was younger whilst trying to chase the dream of becoming a rugby player full time.


Q2


HOW DID YOU GET INTO THE FACILITIES


MANAGEMENT INDUSTRY?


Whilst trying to master the perfect hazelnut latte in one of the coffee shop outlets at Whipsnade Zoo, I was approached by the Pareto Account Director about an opportunity to learn the facilities industry from the ground up. The opportunity was to start on the helpdesk at London Zoo and grow via a defined career path in a sector I knew nothing about. I jumped at the chance and have never looked back.


Q3


HOW DO YOU CHALLENGE THE


STATUS QUO?


Mainly by trying to approach challenges with technology-led solutions. Everything we do should be about enhancing the approach to tasks with the future in mind. I don’t believe in short-termism; I believe in trying to put sustainable solutions in place from the outset. We still see too often the larger FM service providers take approaches that are 20 years out of date and are not futureproofed.


Q4


SINCE YOU STARTED IN FM WHAT HAS


BEEN THE BIGGEST CHANGE THE INDUSTRY HAS SEEN/


YOU HAVE OBSERVED? A continuous and growing focus on demonstrating compliance adherence in real time. It’s brilliant to see but even in the last three years I have seen the importance of this grow. The technology solutions we have


54 | TOMORROW’S FM


available now make this entirely possible and it’s been amazing to develop an advanced system that three years ago I knew nothing about!


Q5


WHO, IN ANY OTHER INDUSTRY,


DO YOU MOST ADMIRE?


Ellis Genge. He is an English rugby player, same age as me. Recently he has become a bit of a poster boy for his atypical rise to the top of the professional game. I admire him as he talks so freely, truthfully and openly about his tough upbringing along with his current views of the game. He is also incredibly exciting to watch.


Q6 Q7


WHAT IS YOUR FAVOURITE BOOK?


This is a slightly unorthodox answer but I love nothing more than flicking my way through the latest cook book. I make a mean chicken and chorizo pasta.


IF YOU COULD HOST A DINNER PARTY


WITH THREE GUESTS, DEAD OR ALIVE, WHO WOULD


THEY BE AND WHY? Ricky Gervais, Will Smith and my dad – He’s just my absolute hero, best mate and we’d be at the dinner party for weeks whilst he tells his tales. He’s got some amazing stories.


Q8


ANY ADVICE TO SOMEONE JUST


STARTING OUT IN


THE INDUSTRY? Be a sponge for knowledge. Soak up all the information you can from your experienced colleagues. No question is too silly to ask, so ask away until you are clear on the subject matter.


Q9


WHAT DO YOU THINK IS


THE FUTURE OF THE


FM INDUSTRY? In a word, sustainability. Climate change is real and we absolutely need to focus on this area. The facilities management industry has so much control over the amount of emissions the infrastructure of this country produce. We all have a responsibility to manage the buildings to optimum efficiency and the next generation coming through really care about this area.


Q10


COLIN DULSON OF BERRISON


ASKS: WHAT ARE THE TWO MAIN FACTORS THAT INCREASE OR DECREASE THE VALUE OF A CONTRACT


OVER ITS LIFECYCLE? We find the main factor that increases the value of a contract over its life cycle is early investment in a contract and consistency in personnel. This way great teams are built and developed from the start and that same team are there to deliver the vision right through the lifetime of the contract. The key thing that decreases the value of a contract overtime is complacency from both client and contractor.


Ricky Gervais www.paretofm.com/ twitter.com/TomorrowsFM


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