TECHNOLOGY & SOFTWARE
want to have to feel confident that generative AI is used as a tool to augment truly personalised care.
PERSON-CENTRED CARE
People in receipt of care should be involved in the decisions made for them, and those decisions should align with their needs and in their best interests. That's the person-centred approach that sits as a core value to our sector. AI has the power to support or undermine this approach – and it all depends on how it is used.
As it can be difficult, or impossible, to understand how AI reaches its conclusions, there is a very real risk that AI will erode transparency around decision making for care and will mean that people are less involved in how decisions are made about them. Similarly, because generative AI relies on statistics to create content based on most likely outcomes, there is a risk that if generative AI was used to generate a care plan it could only produce something generic rather than something truly personalised. In these cases, it's imperative to remember that the human input is there to assure that AI doesn’t treat an individual by a single characteristic. It is still to be tested whether AI is appropriate to use in all aspects of social care, and it is likely that these use cases will be tested rapidly over coming months.
The answer you receive from an AI chat bot will differ depending on the question you ask. Staff using AI to generate care plans will need to be trained on how to use it most effectively, from wording questions to quality assuring its responses.
DATA PRIVACY Another really key issue to consider is how Generative
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AI stores and shares the information it receives. Care is personal, with a lot of personal and sensitive information about individuals. We have policies in our organisations that detail how information is stored and shared, and whilst that may not currently include AI, we do have a responsibility to consider data privacy, and what ethical concerns will arise from inputting personal information into AI chat bots. This is another area that our Better Security, Better Care programme will be considering when supporting care providers to store and share data safely.
IT ISN’T ALL DOOM AND GLOOM
Approaching this revolutionary technology with a balanced perspective will be paramount in getting it right for social care. As anyone who has tested generative AI can tell you, its potential usefulness is absolutely clear – I love it for summarising meeting notes. What remains to be seen is how we can make the most of the opportunity generative AI presents, while upholding the core values of our sector.
To keep up to date on AI and other digital and data developments, register for the Digital Care Hub newsletter here.
https://www.digitalcarehub.co.uk/newsletter-signup/ www.digitalcarehub.co.uk
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