COVER STORY


TheHeart of a Care Organisation


Registered managers play a critical role in delivering a well-led service and ensuring the people they support receive high-quality, person-centred care. Natalie Scarimbolo, Project Manager of Employer Engagement at Skills for Care, discusses how the company is supporting registered managers to flourish in this vital role.


Registered managers are the heart of their service, and this complex and critical role involves ensuring that the highest- quality care is provided to those who need it, and that their staff are supported, confident, skilled, and valued.


discuss current issues and share learnings. The networks host guest speakers and are an opportunity to discuss challenges and topics important and relevant to managers.


https://www.skillsforcare.org.uk/Support-for-leaders-and-managers/Support-for-registered-managers/Local-networks-for-managers.aspx?utm_source=tomorrowscare&utm_medium=article&utm_campaign=RMMAR2024&utm_content=networkssurvey


Our data tells us that services with a registered manager in post at the time of inspection are more likely to achieve a Good or Outstanding Care Quality Commission (CQC) rating, and registered managers show lower staff turnover rates across an organisation as their experience in role increases. This is evidence of how important an effective manager is to their service, to their teams, and to the people they support.


We know from our close working relationships with registered managers that they find their roles incredibly rewarding and varied, but it is oſten challenging and complex, and can be isolating at times.


That’s why at Skills for Care, a key focus across all our work is supporting registered managers to feel confident, to feel valued and to have the skills and knowledge that is required in this vital role.


PEER SUPPORT AND CONNECTIONS


We know peer support is one thing that supports registered managers in their role and ensures their service is a happy and healthy workplace - it brings people together with shared experiences and challenges to support each other, to provide a space where people feel accepted and understood, and to feel connected with peers to feel less isolated.


Skills for Care’s local networks provide an opportunity for managers to come together with peers in their local area, to


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We know from feedback in our recent network survey that attendees value the opportunity that networks offer to build connections with peers. More than nine in ten (97%) of managers would recommend joining their registered manager or deputy manager network. Furthermore, 82% feel more valued and supported in their current role, and 84% agree that they better understood how to make improvements to their service, because of attending their network.


https://www.skillsforcare.org.uk/Support-for-leaders-and-managers/Support-for-registered-managers/Social-care-managers-Facebook-group.aspx?utm_source=tomorrowscare&utm_medium=article&utm_campaign=RMMAR2024&utm_content=facebookgroup


As staying connected with peers is so important, Skills for Care also hosts a Social care managers Facebook group, open to all registered and front-line managers in similar roles. This group provides much needed peer support, understanding and guidance to like-minded colleagues across England.


REGISTERED MANAGER MEMBERSHIP https://www.skillsforcare.org.uk/Support-for-leaders-and-managers/Support-for-registered-managers/Membership/Membership.aspx?utm_source=tomorrowscare&utm_medium=article&utm_campaign=RMMAR2024&utm_content=membership


Skills for Care also has a registered manager membership offer to further support and connect managers. Membership provides registered managers with access to exclusive resources and information, including a printed copy of our ‘Social care manager’s handbook’, and a monthly newsletter, which offers practical information and guidance relevant to their role.


https://www.skillsforcare.org.uk/Support-for-leaders-and-managers/Support-for-registered-managers/Local-networks-for-managers.aspx?utm_source=tomorrowscare&utm_medium=article&utm_campaign=RMMAR2024&utm_content=networks


Additionally, members also have the chance to train to become a mentor or receive mentoring. Both providing and receiving mentoring is something which managers find beneficial in learning from others and developing their own skills and confidence.


www.tomorrowscare.co.uk


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