DAMAGE MANAGEMENT PEACE OF MIND
Every organisation faces unforeseen disruptions which affect business continuity, whether on a large or small scale. Loss of power or IT systems, dealing with staff shortages, transport disruptions, graffiti or cleaning up at the end of a tenancy agreement are just some examples. More serious disruptions can also happen, with government figures suggesting that one in five businesses are affected each year by major mishaps, such as fire, flood, civil unrest or terrorist attacks.
The impact of a major event can be devastating. Evidence suggests that 80% of businesses affected by a serious incident close down within 18 months. Organisations should ensure that plans are in place well in advance to protect sites from a possible emergency, whether on a large or small scale. This will help minimise financial losses or restrictions to trading. Too many businesses are putting themselves and their employees at risk by failing to prepare for the worst case scenarios.
ServiceMaster Clean specialises in both commercial cleaning and disaster restoration, and we understand that the main priority for businesses is to continue their operations with minimal disruption. Whether the incident is as significant as a fire or minor deliberate damage to property, serious health and safety implications apply, but we can help minimise disruption to your business. We provide a national, emergency disaster support service, Restoration Response™, to put properties back to their pre-damaged condition. Sign up is free, giving you peace of mind that, in an unexpected emergency, we will be there within two to four hours to help, delivering one of the fastest on site response times, with
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Alan Lewin, Business Development Director of ServiceMaster Clean, explains how to avoid lost revenue and business closure from unforeseen disruption.
the single goal of getting you back to business fast.
The majority of property damage cases result in an insurance claim. We understand the importance of clear and concise communication with you, whilst ensuring that the restoration works are compatible with loss adjuster and insurer processes. Attention to detail and state-of-the-art central reporting and auditing ensure that all parties involved are aware of the progress of the claim.
Act Fast International Dance Supplies is the UK's largest wholesale dancewear supplier, providing dance teachers and dance shops with quality dancewear worldwide. In 2012, its headquarters, based in Devon, were seriously damaged by water escaping from a mains water pipe connected to a hot water dispenser. The water spread, saturating carpets and floors in the first floor open-plan office area, and travelling through the ceiling to the ground floor bringing the ceiling tiles down with it.
Fortunately, the company had the foresight to pre-register with ServiceMaster Clean’s Restoration Response™ service, as it is based in a part of the country known for heavy rain and floods. The company used the emergency helpline to call in their local branch of ServiceMaster Clean, which has a team of professionally qualified contractors trained in specialist restoration techniques to British Damage Management Association standards.
Depending upon the nature of the damage, ServiceMaster Clean uses a range of equipment tailored to the restoration process. Access equipment such as scissor lifts, cherry pickers or scaffolding may
also be required, as well as extraction equipment and dehumidifiers. In this case, specialist drying equipment was used as an initial containment measure, followed by the installation of a more advanced drying system involving tenting the affected areas for concentrated drying.
For health and safety reasons, temporary traffic lanes were set up throughout the offices with warning signs, so that the premises could remain open and business could continue as usual. Temporary entrance matting was laid until the restoration could be completed.
Allison Glanville, Business Administration Manager at International Dance Supplies, said: “After major water damage at our premises, ServiceMaster Clean was outstanding in the delivery of its Restoration Response service and in dealing with the situation. They were very mindful of our business needs, caring and very professional throughout the whole drying out process. I would not hesitate to call them again should the need arise, and I would certainly recommend them to others.”
For more information about our 24/7 Rapid Response Service please visit
www.restorationresponse.co.uk or call 0845 762 6828
DAMAGE MANAGEMENT SPONSORSHIP: SERVICEMASTER
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