REGULAR
Standardisation paves the way for successful growth
In the third in our series on de-risking growth, Paul Ridden discusses how SmartTask’s workforce management system has helped clients to grow their business. Using software to automate business processes for daily operations has enabled them to integrate new companies and diversify their services.
We’ve worked with many customers as they’ve grown their businesses, whether by acquiring other companies or by expanding the services that they offer to customers. Our workforce management software, coupled with our expertise and knowledge, has helped provide the tools to automate their business with robust and seamless operations.
Helping to scale up
SmartTask’s workforce management software is based on industry best practice and has been designed to support companies of all sizes. Utilising the latest proven technologies, SmartTask can easily scale up to accommodate as companies grow and take on more staff and contracts. Our largest customer has in excess of 15,000 staff. When they acquired two new businesses with hundreds of staff members, they were able to integrate all into the business within just a few weeks using SmartTask.
Trading with the same branding
Ensuring continuity of existing business relationships during a transition phase is important for both customers and employees. Using SmartTask software, newly acquired businesses can continue to trade under their own branding – maximising an existing good reputation or brand.
For example, City Group Security has seen rapid growth over the last six years through mergers and acquisitions. SmartTask’s software flexibility has been a significant factor in managing the business through the complex challenges such expansion brings. It successfully merged each new business gradually, maintaining separate customer portals and logos while keeping an overall management view. This helped to manage the change and customer experience seamlessly along the way.
Standard systems provide complete visibility
Standardised systems can also support processes across emerging business streams. Outsource Support, a leading Irish company providing facility and support services to 700+ clients, has successfully used SmartTask for 10+ years.
The company has adapted its systems successfully to manage and provide complete visibility of its different businesses – security services, environmental pest control and cleaning division.
Automating processes enabled growth
Similarly, SmartTask’s standards-based approach helps to support expanding services smoothly. For Guardsman Group, efficiency and visibility are key to providing good customer service while running a profitable business. It provides security services in Jamaica and across the Caribbean, with 6,000+ guards protecting over 1,600 locations.
Tasked with replacing manual paper-based systems for generating rosters, timesheets and managing staff hours
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and payroll, the operations team selected SmartTask’s system to automate the processes as the company grew. It’s now used to calculate J$400m of salary monthly, and it gives better operational insight into services provided.
Expanding services to meet customer demand
Building on existing service practices can be a good route for growth. Managing expansion into new areas can be made easier and more profitable if trusted systems can be adapted to support any new working process required.
SmartTask customer TMS Protection did this. Already a well-established security business, they launched a cleaning division which has grown rapidly. TMS was able to offer a complete package which many customers preferred, dealing with just one supplier. Account managers at TMS use the SmartTask system for both sides of the business, saving time for staff and providing a single source for customer information. The management team also use the reporting features which cover the entire business for decision making.
For City Group Security also, having comprehensive systems in place supported its diversification into cleaning contracts. Using SmartTask, it was able to adapt the workforce management processes to manage shifts for cleaning operatives and deliver the same attention to detail to services for which it was already known in the security industry.
A UK-based team on hand
Much of the positive feedback we receive from clients is not just on the functionality of our solution. We also keep abreast of the evolving industry issues, gathering feedback from users to continue to innovate and develop the software.
This diligence to product development, combined with updates published every six-to-eight weeks, ensures the software supports your business as it grows. Plus, our UK-based support team are on hand to answer calls and questions.
If you would like to have a chat with how SmartTask can help you grow your business, contact us: tellmemore@
smarttask.co.uk.
www.smarttask.co.uk/smarttask-cleaning twitter.com/TomoCleaning
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