• Enhancements that support business planning
Since deploying SmartTask, Atlas has found many of the features invaluable for budgeting and planning wage costs and working hours. This has been particularly useful for some specialist clients and school sites where staff are not required during the school holidays, enabling the company to adjust schedules to accommodate and deploy staff elsewhere.
• Improving customer service
Using SmartTask has enabled Atlas to respond quickly to incidents at client sites, improving customer service. With specific customised features, the Atlas support desk can quickly identify if a problem is raised by a client, which manager has the responsibility for that site, right up to the Regional Director or Contract Manager, to get authorisation to mobilise a team and resolve the issue.
• Faster onboarding helps get employees in the field
As well as managing expiry dates and renewals of ongoing employee certification and licences, Atlas has created a graded system for employees, related to their qualifications and industry approved licences. This enables them to quickly deploy staff to clients where there may be particular requirements, or vetting will be required as part of the contractual obligations.
An API integration between SmartTask and an applicant management and tracking system called Eploy also enables Atlas to check requirements and onboard staff quickly. Applicants can complete their details which are checked and then data is passed through to SmartTask for staff to be deployed, within 15 minutes of completing the process. Atlas also has a benefits package called Wagestream which provides employees with the flexibility to access, check and manage their pay, which is populated with data from SmartTask.
Successful long-term partnership
with SmartTask Atlas FM has seen exponential growth over recent years, acquiring and integrating new businesses, throughout which time it has worked closely with the SmartTask team to develop the product further and support the operations.
Jamie added: “The relationship we've had over the years with SmartTask has been fantastic. It's very open and honest and we've collaborated with the SmartTask team to help develop the product to mutual benefit. Beyond just technical support and knowledge of the software, the team has been exceptional at diagnosing and suggesting solutions to keep our business running smoothly.”
www.smarttask.co.uk/smarttask-cleaning
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