&!"""'! !$!'


!"" %%%"'!


)74H70E4144=H40AB8=34E4;>?<4=C0=370E42>BCF4;;>E4AJ<C> ?4A542CL=>F(2>C.>D=6'4B40A27QB=4F*;C8<0C4)"


A0=64>5?A>3D2CB


F8;;2>AA42C064>;350D;CB8=<0=D0;2;40=8=6 *=8@D4 <>??8=6 2><1>B B?4280;8B43 <>?7403B 0=3 A4E>;DC8>=0AH 38AC


B4?0A0C8>=064=CB70E4144=34E4;>?43C>F>A:C>64C74AC>2><10CC74<09>A ?A>1;4<B>558;C7HF0C4A58;C7H<>?7403B>E4A3>B43274<820;B0=35;>>AB;45C B>0:8=6F4C


708A<0=(2>C.>D=6B083N)74B4?A>1


;4<B70E4144=F8C7DBB8=24<0=58ABC?DC 0<>? 8= 0 1D2:4C >5F0C4A  $E4A  <8;;8>=2;40=4ABC7A>D67>DCC74F>A;3308;H L0=3=867C;HLD=F8CC8=6;H20DB4B;8?50;; 022834=CB0=3B4E4A4?>;;DC8>=5;>>AB0A4 =4E4A?A>?4A;H2;40=43=>A0A4C74HB054C> F0;:>==542C8>=CA0=B<8BB8>=8BA854 N3343C>C78B2;40=4AB0A4=>CA4038=6


;014;BF74=DB8=634C4A64=CB%A4?>BC4A >DB0<>D=CB>5<>=4H0A4148=6B?4=C1H 2>A?>A0C8>=BC>270=64C748A?;D<18=6B> C74274<820;B5;>FF8C7C74F0C4A>DC>5C74 C0? 8= A4BC0DA0=CB BD?4A<0A:4CB 0=3 B7>??8=6<0;;BC8BF0BC40=32>=C0<8=0 C8>=>=06860=C82B20;4


 N)74 B>;DC8>= 703 =>C 144= 5>D=3 L 8C


B44<437>?4;4BBDC(.'?A>3D2CB0A4 =>F>=C74<0A:4CF8C72;40A2DCB>;DC8>=B C> C74B4 B8<?;4 1DC ?>C4=C80;;H 7867;H 30=64A>DB?A>1;4<BO >AC7458ABCC8<45;0C0=3F4C<>??8=68B


0E08;01;48=C74B0<4><18=4<>?7403B 20=14;0D=34A43F78;48=DB4<8<8<D< <>8BCDA42;40=8=60=32;40=F0C4A2;40=8=6 0A40A40;8CH0=334C4A64=C3>B8=68B<034 5>>;?A>>5 )7434E4;>?<4=CBB44(.'C0:8=60=4F


0??A>027C>274<820;BF8C7C74A0=64>5 ;40A(>;DC8>=)" 34C4A64=CB34B86=430B ?0AC>5C74B>;DC8>=8E8=62>BC45542C8E4 2;40=8=6>=0E0A84CH>5BDA5024BC74HB4? 0A0C4>DC6A40B40=338AC2;40=C74<>? 7403 0B F4;; 0B C74 5;>>A 0=3 0A4 5>A<D;0C435>ADB48=C74740;C720A40=3 5>>38=3DBCA84B N74<820;B20=QCBC0=30;>=4C74A470B


6>CC>140BH<18>C82A4;0C8>=B78?14CF44= <>?7403?A>3D2CB0=3274<820;BC=443B 0=4F0??A>027OB083"A.>D=6 )>2DC>DCC742><<>=?A>1;4<>5>E4A 0=3D=34A3>B8=6C74=4F2><1>B2><4


F8C7 C74 ?>AC8>= 2>=CA>; BHBC4< F7827 4;8<8=0C4BC74=443C>A4033>B0648=BCAD2 C8>=B;;2><1>B70E4144=B284=C85820;;H 4E0;D0C43B>C74E>;D<4>534C4A64=C8=C74 ?>AC8>= 2>=CA>; ?>3 4G02C;H <0C274B C74 0<>D=C>5F>A:8=6F0C4A8=C741D2:4CL B8<?;H?>DA0=3BC0AC<>??8=6 )74 *;C8<0C4)"


A0=64 0;B> <0:4 /4A>


">8BCDA4">??8=60A40;8CH;>>ABF0B743 F8C7 <8=8<D<<>8BCDA4 F8;; 3AH CF8240B @D82:;H0B2>=E4=C8>=0;;H<>??435;>>AB


2DCC8=6 B;8?50;; 8=9DA84B )74 *;C8<0C4)" ><18=4B70E4B?4280;8B43?A4BBDA410AB 0=3 FA8=64A 10B:4C C70C A43D24B C74 0<>D=C>5<>8BCDA48=C74<>?7403F78;4 C744A6>=><82;>=670=3;43FA8=64AB0A4 <D27 <>A4 4558284=C C70= 2>=E4=C8>=0; B7>AC70=3;43FA8=64AB 0C 4GCA02C8=6 C74 <0G8<D<0<>D=C>5F0C4A5A><C74<>? 7403 >AC74 58ABCC8<4*;C8<0C4)"


>554AB 5;0C


0=3F4C<>??8=6D=C74B0<4><18=4 ><<4=C8=6>=C740<>D=C>5C8<48C703


C0:4= C> 64C C74 ?A>3D2CB A403H 5>A C74 <0A:4C"A.>D=6B083N;C7>D67(.'703 ;0D=27430?>?D;0AA0=64>5?A>3D2CB8=C74 40A;HBC7438554A4=2414CF44=>C74A 2><?4C8C8E4?A>3D2CBF0B >=;H<0A68=0; 02CD0;10B8250D;CB703=>C144=4;8<8=0C43 >=0=H?A>3D2C0=HF74A48=C74F>A;3


 N,74=344?4AA4B40A27F0B2>=3D2C43


8C1420<42;40AC70C(.'703C>34;E48=C> C74A40;<B>58=034@D02HC>834=C85H4027 0=3 4E4AH 10B82 50D;C )78B ?0AC >5 >DA 34E4;>?<4=C ?A>6A0<<4 F0B 8=2A4381;H 385582D;CC>@D0=C85H0=3?A>6A0<<4 NDC18C1H18CF4<0=0643C>B4?0A0C4


402750D;CL2;40=F0C4A@D82:;H142><8=6 58;C7H>E4A3>B8=6>5274<820;BC>><D27 F0C4A<>BC>58C=>CF>A:8=6C>0=H?>B8C8E4 45542C38AC148=620AA8435A><C745;>>AC>C74 1D2:4CC74=102:C>C745;>>A


the Ultimate solution - pages 4 & 5; new mop is a crowd pleaser - p7; on tour in China - p8.


Inside this issue: Why training is key - pages 2 & 3;


!#("


'$   $# %"##!


'09D0,=>,9/F8?:.:==0.?1,@7?>49.70,9492


WELCOME TO THE FUTURE!


The UltimateTM gives flat and wet mopping in the same combo NC1420<40??0A4=CC70CC74<>?7>;34A


0=3 <>?7403F4A4 =>C >=;H 7>?4;4BB;H 8=034@D0C4C74HF4A402CD0;;H0338=6C> C74508;DA4>5C74<>??8=62><1> N,74= C74 508;8=6B >5C74B4 C7A44 5;>>A


C>>;BF4A4B284=C85820;;H0=3<4270=820;;H 0BB4BB430=34E0;D0C43>E4A058E4H40A ?4A8>38C1460=C>30F=>=4E4AH>=49DBC 7>F 8;;34B86=43 0=3 30=64A>DB F4C <>??8=64@D8?<4=C34B86=F0BO )4BCB B7>F43 C70C 0 =4F >A 5A4B7;H


2;40=43<>?1420<42>=C0<8=0C438=9DBC C7A44<8=DC4BF74=2;40=8=6C740E4A064 38ACH5;>>A5C4A<8=DC4B8C1420<4>=;H 0@D0AC4A0B4558284=C(>7>F4E4A4558284=C C74<>??8=62><1>F0B8C2>D;3=>C>E4A 2><4C7458;C7A4C4=C8>=>5C74<>?7403


Training will be key to the implementation of the NU UltimateTM


range. New products require a new way of work-


ing – and it is vital that users are well trained in the equipment to get the best out of it. Because the UltimateTM


range is so revolu- tionary, sales will initially be tied to training. "A.>D=62>=C8=D43N=0C7>D67C


20<4 8=C><H1A08= L 0C 58ABC :4?C 8C C> <HB4;51420DB454;C8CF0B9DBCC>>6>>3C> 14CAD41DCC74<>A4FA02:43<H1A08=B C74<>A454;CF4703B><4C78=66860=C82 >=>DA70=3BO )74A4BD;C8B0=>C74AA4E>;DC8>=0AH?A>3 D2CLC74!0D=34A<>?)"


F7827>554AB2;40=


F0C4A2;40=8=60=30=8=C46A0C43<>?7403 ;0D=34A8=6BHBC4<C70C70BC74018;8CHC> ;0D=34A0<>?74034E4AH58E4<8=DC4B )74*;C8<0C4)"


A0=64<40=BF420==>F


2;40= 5;>>ABF8C7F0C4A F7827 8B 0;F0HB 148=6 2;40=430=3<>?7403BF78270A4 2;40=43F78;4 8= DB4 ;>>AB 20= 14 ;45C 2;40=3AH0=3B0548=B42>=3B )>58=3>DC<>A4CDA=C>?064B0=3


Training essential to using products Scot Young Research will be working with


customers to help them get the best out of the innovative new range. This will be an on-going process and will


involve all end users being certified to use the equipment. Turn to page 3 to find out more.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70