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ECOMMERCE  WEB VERSION: Click Here


“Fifty-nine per cent of consumers worldwide had high levels of interaction with physical stores before the pandemic, but now only 24 per cent expect to return to that level.”


year when we’ll see drones and self-driving delivery vehicles become commonplace – most likely a result of the increased demand for ‘no- contact’ delivery services.


Unfortunately, there will be casualties on the high street, with some premises likely to be converted to fulfillment hubs and distribution centres for ‘last mile’ deliveries. This, however, provides customers and brands with more


f lexibility when it comes to options for deliveries, pick-ups and returns.


To meet customer demands for third-party logistics and drop-shipping, there’s a move from traditional warehouse fulfilment models to re- modeling supply chains. By using drop-shipping, companies won’t have to manage inventory, instead, the brand sells the product and passes the sales order to a third-party for


homeofdirectcommerce.com | Direct Commerce


fulfilment and shipment.


With the online marketplace providing consumers with virtually everything they need, the shopping habits formed during the pandemic will continue into 2021 and the foreseeable future. Although this space is still evolving, one thing is certain – for any eCommerce strategy to succeed, brands need to adapt and evolve to meet the new era of eCommerce.


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