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these roles. It has an exceptional university culture with two universities in town, GMIT and NUIG. It has a ton of people wanting to return to Galway because it’s such a desirable place to live. There are a number of people from around the world who live here or have travelled the world, gaining life experience – you marry all those


together with the


hospitality trait and you come up with almost the perfect Guru. We exclusively hire people who work from


home and we hire directly for behaviours: resilience, self-awareness, self-starting, all of which are hugely important when someone is working remotely. We hire for personality knowing that we can teach people the skills, which are essentially smart problem solving. Our teams are very connected and one of


the great things about Galway is if you are looking to build up a level of sociability, you couldn’t find a better place. We have regular team meet-ups everywhere


from hotel


conference rooms to coffee shops and over time we’re looking at more formal spaces where Shopify staff can gather and work together for a day. It gives people


the


opportunity to do a day’s work in a slightly more sociable environment. It ensures that we’re managing the ‘isolation factor,’ one of the downsides of working remotely which is something we’re very much aware of and


town, or the size of one local labour market. Attrition tends to be low because people are highly engaged. Within Shopify, the Irish team is the only group that is 100 per cent remote and even within Shopify which is a young vibrant


team has a higher engagement score than our office-based teams. It’s because we have the tech culture married to the flexibility of working work from home. You put those two together and you’ve got a potent mix. shopify.com


LAYA HALTCARE Part of AIG, the world leading insurance organisation, Laya Healthcare has almost 500 team members across its operation in Little Island, Cork and its head office in Dublin. HR Manager Margaret Cleary shares how their working from home system came to be.


We do two surveys a year: a Great Place to Work survey, and a team engagement survey, and they provides feedback on work-life balance, and while we had a number of flexible options like part-time, term-time and flexi-time working, we were looking at how


58% of companies in Ireland surveyed have confirmed they are investing in cloud technology, of which 46% confirmed it would benefit remote working.* 15% of large companies now support home working and it continues to increase year-on-year. * The percentage of businesses enabling staff to work from home has climbed to 61% in 2017 and is expected to rise.**


Source *Data: Magnet survey 540 companies in 2016 **Virgin Media Digital Insights Report 2017


tech company, our remote


“Scalability is one of the major benefits, you could say it is infinite. ”


working pilot


In October 2013, we launched a remote scheme with two team


members for a three-month period and it worked very well. We had very happy team members: they weren’t as stressed out, they were there to collect commute wasn’t


their children, there. We had one team


member who was travelling from Kerry to Cork every day, a four-hour round trip. He took up the option of home working. They aren’t on the road travelling every day, paying for petrol or tolls. They aren’t spending as much in restaurants so they see a huge difference. We noticed that productivity went up they didn’t


because have distractions. We found that those office for members


working from home, the focus was there, they were achieving and they were happier. As a result, the cost per claim has come down because people are more productive at home. It has allowed us to hold onto very good


talent, people we have invested a lot of time and money into from a training and knowledge perspective, which is incredible. One employee told me she was moving to Dublin with her partner and we offered her home working. She was able to stay with the company so we didn’t lose a valuable employee because of location. We now have 15 people home working on


my team. I can’t speak highly enough of home working, it’s worked very well for us, it was a win-win.


that we watch and track carefully. Personally I absolutely love working from


home. The sheer volume of work I go through because there are no distractions is insane. I am considerably more efficient with my time: if I allocate 20 minutes to speak to someone, I will schedule a meeting and at 19 minutes I am preparing to finish, something that


is


much harder to do in person. Tools are hugely important also. We use Slack to communicate


conferencing tools to ensure that we see each other many times a day. The scalability of remote working is one of


the major benefits, you could say it is infinite because you are not constrained by the size of a large concrete box on the outskirts of a


and a variety of video


we could improve the work-life balance for our team members. Home working initiated mainly in our in-patient claims team where there was an appetite for flexible working hours.


Patricia Lynch, Claims Manager at Laya Healthcare, is a remote worker


Our claims sit on a share point system,


so for the last five years, the team has been paperless. The team is made up of a young workforce, predominantly women in their 30s, and they are struggling from a work-life balance


children at school, travelling long distances to work.


37 ISSUE 13 Following the pilot, we went out across the


business and spoke to different managers and made them aware of what was available to them and their teams about home working. That was very successful and now in the company we have


30 people working


full-time at home and around 27 on an ad hoc basis. Home workers need to be pretty self-


perspective, trying to manage


sufficient, they need good experience in the business – we set criteria to gain in order to obtain a full-time home working position: their productivity, expertise and quality all need to be at a good level. Because they have seen the fantastic benefits, they are committed to meeting the criteria in order to keep that arrangement.


the


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