News 15 SUDOKU


Fill in this Sudoku and send it to us for a chance to win a great prize – a £50 gift voucher. Send your answers to:


KEY SUDOKU, the Key magazine, FREEPOST RTJU-TRRA-GHKA, Wheatley Group, Wheatley House, 25 Cochrane Street, Glasgow G1 1HL by 7 July.


LAST ISSUE’S SUDOKU Name: Address: Telephone number:


WE have another iPad 2 to give away in our competition. To win one of these tablet computers, just answer this question:


What is the best way for you to have your say about GHA?


The winner of the Sudoku competition in the last issue of the Key was Kenneth Murdoch, from Carntyne. Kenneth wins £50 worth of shopping vouchers.


Terms and conditions can be found on the GHA website at www.gha.org.uk


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Email your answer to thekey@gha.org. uk or write to the


Key magazine, FREEPOST RTJU-TRRA-GHKA, Wheatley Group, Wheatley House, 25 Cochrane Street, Glasgow G1 1HL by 7 July.


COMPLAINTS update


ACROSS GHA during 2016/17, a total of 947 complaints were resolved.


Of these, 52% were upheld and 95% were resolved within the agreed timescale.


The most common type of complaint related to repairs, and the most common reason was the quality of service and missed appointments. This matter has been highlighted to our contractor to ensure that appointments


are appropriately and effectively scheduled and communicated to tenants. We want to hear about


your experience so that we can learn and respond to the things we don’t do so well. We aim to resolve all complaints within five working days. You’ll know the name of the member of staff dealing with your complaint, and they’ll keep you informed of progress.


You can make a complaint, comment or compliment by:


n calling us on 0800 479 7979


n dropping in to one of our local offices


n using our complaints form


n writing to your local office


n emailing us at complaints@gha.org.uk


Please include your full name, address and contact number. Terms and conditions can be found at www.gha.org.uk Remember, only one entry per household.


Ugo-oge-Chukwueloke, from Bridgeton, won the iPad 2 in the last issue of the Key. See our story on page 7 for what Ugo – and lots of other tenants – liked most about the new-look GHA website. Thanks to everyone who took the time to enter.


WIN AN iPAD 2


theKEY - www.gha.org.uk


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