OUR
PEOPLE AND CULTURE (continued)
We are placed in the top third of employers in the 2020 Stonewall Workplace Equality Index – which assesses employers’ progress on lesbian, gay, bisexual and transgender inclusion – and have established a self- assessment team to take forward our 2022 submission (opened in summer 2021) and also to drive the wider agenda on LGBTQIA+ inclusion at Middlesex.
SUPPORTING AND DEVELOPING OUR COMMUNITY THROUGH OUR NEW STRATEGY
At Middlesex, we collaborate to create knowledge and put it into action. Work to support Strategy implementation included development of communities of practice – action groups that put our strategic thinking into action. Our refreshed set of community principles are present through our work to support and develop our staff, and help inform what we prioritise, and the way we work. The global Middlesex family is caring, action oriented, purposeful and inclusive.
CARE AND INTEGRITY IN OUR STUDENT AND STAFF WELLBEING
Our student and staff wellbeing is core to all we do. Our Invest in You programme supports staff to invest in their personal wellbeing and career development with a wide range of sessions, the majority of which continued online during the pandemic. To help us regularly measure how we are doing and to engage our people in staff and cultural agendas, we use CultureAmp, an online, agile tool that gives us insight into staff views.
In 2020/21, Middlesex achieved an excellent rating in the Mayor of London’s Healthy Workplace Award. We are an active member of the Healthy Universities network. Our Employee Assistance programme has expanded with a move to a new provider,
Spectrum.Life. It now offers a greater range of mental and physical wellbeing resources, along with expanded counselling provision. Our MDX KindMind confidential helpline encourages staff to engage in earlier intervention and to take a more proactive approach to their mental health.
AN ACTION ORIENTATED APPROACH TO DEVELOPMENT
In line with our Strategy, and to underpin our approaches to coaching and mentoring within our leadership, we have established our Coaching Professional Apprenticeship Programme to support our staff to develop the skills and capabilities to begin to embed a coaching culture across the University.
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This year, we launched a successful online system, Clear Review, to support staff personal development as well as performance planning and review. We also offer an MBA Senior Leader Apprenticeship for Middlesex staff, designed to fit around working patterns, which takes a blended learning approach with face-to-face lectures, online content, action learning sets and coaching.
Each year, we sponsor women colleagues to participate in AURORA, a women-only programme organised by Advance HE to encourage women in academic and professional roles to develop leadership skills and maximise their potential. We have also signed up to the Technician Commitment, an initiative led by the Science Council to ensure visibility, recognition, career development and sustainability for technical staff working in higher education and research.
IMPROVING OUR WORK AND PROCESSES WITH RADICAL SOLUTIONS
Our people are radically creative, actively learning and looking beyond the way things have always been to see how they can be better. We value simplicity in our systems and processes and we are clear about our priorities, empowering staff to take decisions and reducing unhelpful complexity. This year we have facilitated a series of business improvement projects, applying continuous improvement and design thinking processes to enhance service, effectiveness and efficiencies. This has included introducing robotic process automation technology in our Admissions Department, improving service delivery, query handling and the communications journey in the Student Fees and Finance Department, and developing the University’s ‘blended working’ approach as colleagues started to return to campus for the new academic year.
We have also increased the number of staff who have completed our Continuous Improvement Practitioner Training programme – thus increasing our capability to drive service, effectiveness and efficiency improvements.
This year we opened the Middlesex University Defined Contribution Pension Scheme for all new staff employed by MU Services Limited, a subsidiary company which provides professional services staffing to the University. The new Scheme will both benefit company employees while supporting the management of Group pensions.
Middlesex University
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