leveraging what makes them different versus fighting against those same differences.
DEALING WITH DIFFICULT PEOPLE Presented by Rich George (2 CEC) from 3:00 pm – 5:00 pm In this fun and energetic session, participants will gain a new
understanding of dealing with the difficult people in their lives. Participants will gain a set of skills as well as a strategy to handle the stress created by difficult people and situations. By using these skills participants will have more time and energy, which leads to additional productivity and better attitudes about their positions within the organization. At this program’s conclusion, participants should be able to L.E.A.R.N. their way through conflict List the benefits of effectively dealing with difficult people.
CUSTOMER SERVICE FOR MAINTENANCE Presented by a Panel of Experts (2 CEC) from 3:10 pm – 5:10 pm Residents will love their home if they love their experience!
Why is customer service so important within our maintenance teams? Building customer loyalty is driven through our communi- cation, accountability & interaction. Please join us as we journey through a variety of ideas to better serve our customers.
DESIGNATIONS The following designation opportunities are coming up this
fall: • CAPS (Certified Apartment Portfolio Supervisor): taught virtually by Rich George, this course will be from September 13 through September 17
• CAMT (Certified Apartment Maintenance Technician): This course will be in person on Tuesday and Thursday from September 27 through October 14
• CALP (Certified Apartment Leasing Professional) This course will be in person from November 3 through 5th For more information on any of these designations and schol- arships, please email
kaley@gcnkaa.org
COMMITTEE OPPORTUNITIES If you are interested in getting involved with the Education
program or the NextGen group and help plan all of the great op- portunities like education and career advancement, please contact
Kaley@gcnkaa.org. Both committees meet back-to-back on the second Wednesday of every other month. Our next meetings are on Wednesday, July 14 at 9am and 10am. These meeting are hy- brid allowing you to either meet in person at the GCNKAA office or participate virtually with a Zoom option.
INDEPENDENT RENTAL OWNER IRO Roundtables are back in person! Thank you so much to
Jeff Greenberger with Greenberger & Brewer LLP for speaking to us about evictions in June and to Securitas USA for sponsoring. The IRO planning committee will meet next on July 19 at 10am.
SPONSORSHIP OPPORTUNITIES The Education program offers great exposure through spon- sorships. Seminars and course modules can be sponsored for as little as $150 and comes with many benefits. Sponsorship dollars help the association provide food and beverages for the attendees. Please email
Kaley@gcnkaa.org if you are interested in more de- tails about the benefits of sponsoring education!
BE A JACK-OF-ALL TRADES AND A MASTER OF MAINTENANCE.
• Appliance Maintenance & Repair • Plumbing Maintenance & Repair • Electrical Maintenance & Repair • HVAC I Heating Maintenance & Repair • HVAC II Air Conditioning Maintenance & Repair • Interior/Exterior Maintenance & Repair
sponsored by
Tuesdays and Thursdays September 28 through October 14 9 am to 4 pm $999 for entire series (member price) or $199 per module
To complete the full series to earn the industry designation, the online soft skills training, the four FranklinCovey Insights on Demand online courses and a comprehensive exam must be completed. The designation series, online courses, and comprehensive exam must be
completed within twelve months of declaring candidacy. 513.407.8612 •
WWW.GCNKAA.ORG •
KALEY@GCNKAA.ORG
10 JULY 2021 8
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