Expert Insight
Findings of the survey include:
80% of operators have made or are planning changes to their
“Although 53% of operators told us they would welcome a card or online check to confirm a customer has been vaccinated, that still leaves a substantial minority that are uncertain.
“Politicians continue to debate the issue, but it would take time to set up a reliable system. Many hospitality operators are looking to the government for a clear message now on whether passports are the right way to go, so they can prepare.”
Despite expectations that employment will rise over the next year, the Bizimply survey also flags up a range of operator concerns about staff.
Shaw says: “The Office for National Statistics has reported that many EU workers have returned to their home countries over the past year as hospitality shut down due to the
pandemic, and the reality of Brexit became apparent.
“The vast majority of operators, 93%, believe that Brexit will have an impact on the availability of staff, and 40% do not expect to have enough suitably trained or experienced employees to call on when the business is able to fully reopen post lockdown. Businesses expect some staff to be reluctant to return to work, due to factors such as their perceived Covid risk, despite the measures operators are putting in place.
“While hospitality has relied on the skills and experience of migrant EU workers for a long time, and it's not always possible to make a simple like-for-like replacement with UK staff, the survey shows very clearly that operators are taking the steps needed to address the issues they face,” says Shaw.
recruitment and training to address post-lockdown staff requirements;
86% are investing in reassuring staff through Covid-specific measures such as PPE, and increased hygiene;
40% expect to increase staff numbers when they can fully reopen;
25% are increasing investment in technology to better manage their staffing.
Shaw sums up: “Competition for the best people will be as strong as ever. The minimum response is for hospitality operators to ensure they have a workforce plan in place that will enable the business to fully reopen once restrictions are lifted, supported by robust systems that give them a clear understanding of their business in terms of labour requirements and costs.”
bizimply.com
www.venue-insight.com March 2021 39
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