Expert Insight Hospitality Expects Long Term
Restrictions As Price Of Reopening Bizimply Survey Shows Operators Ready To Implement Anti-Covid Measures
Hospitality operators expect increased safety measures such as social distancing and wearing masks to be trading requirements for the foreseeable future, according to new research by workforce management specialist Bizimply.
The majority of businesses would also welcome a vaccine passport scheme, in the form of a physical card or a simple online check, to enable them to ensure customers have been inoculated against Covid.
While most operators anticipate strong pent-up demand from customers once restrictions are lifted, the Bizimply survey also flags up significant concerns about staffing. The ‘double whammy' of the impact of Brexit on the labour force, and employees who
38 March 2021
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may still have concerns over workplace Covid safety, means 40% of operators do not expect to have enough suitably trained or experienced staff when the business is fully able to reopen.
Responses were received from owners and senior managers of hospitality businesses including restaurants, bars, coffee shops and hotels, both managed and franchise-based, representing hundreds of outlets in total.
Bizimply CEO Conor Shaw says: “Our survey shows that the UK hospitality sector is more than ready to meet the government half-way when it comes to lifting the lockdown. The vast majority, 93%, say they expect measures such as social distancing, wearing masks while not seated, and hand gel on entry, to be a trading requirement not just when they reopen, but in the longer term.
“That tallies with consumer surveys which show that the public will also expect such measures. It's clear that both operators and their customers are pragmatic. They accept that the world has changed over the past year, and the safety measures needed to prevent Covid spreading are going to be part and parcel of everyday life, including going out to eat and drink, for some time to come.”
With the survey showing that 86% of operators anticipate high demand from customers once hospitality fully reopens, Shaw adds; “People are very ready to get back out into hospitality, and are prepared to live with increased restrictions if that's the trade-off. That sends a strong message as the Government continues to show caution about the timetable for reopening.”
However, the issue of vaccine passports is more complex, believes Shaw.
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