Business News


Pandemic creates job competition


Is your contact centre ready for the future?


At NTS Communications we believe 2021 is the time to transform your business so it is ready for the future. A good technology partner will support your transformation - and a great one will help you benefit from your investment in ways you didn’t predict. We are working closely with


many clients to dramatically increase their contact centre performance. With many premises currently closed or offering limited access to customers, contact centres are at the heart of customer experience Mitel data shows that 73%


of people have or would change suppliers based on a poor experience with a contact centre. We think it is impossible to underestimate the importance of the customer service team and the technology that supports them. Reviewing and upgrading


your contact centre technology is a major investment, so why should you talk to us? We are helping our clients reduce handle time by 20%, increase “right first time contact”, improve customer satisfaction, reduce internal training time and increase sales. We invest time to


understand our client’s business and how they deliver value to the customer. Only then can we start to provide a suitable solution that works for the business. We have over 60 years’ combined experience delivering solutions that transform and grow our clients’ businesses. Our reputation is built on


excellent service – just ask our customers!


If you are looking for a partner to help you improve your contact centre performance in 2021, please talk to us. NTS Communications Tel: 0345 450 0333 Email: info@nts-comms.co.uk Visit: nts-comms.co.uk


26 CHAMBERLINK February 2021


The Covid-19 crisis has created a massive surge in the number of job seekers in the engineering and technical sectors, says a leading recruitment specialist. Paul Simcox, managing director of Premier Technical


Recruitment based in Tamworth, says he had nearly 1,000 responses to an advertisement for a health safety manager which normally would not attract much interest due to the specialist nature of the role. He prides himself on the firm’s high standards of


service, and not having had to undertake a sales call for more than 12 years, as most of his new and existing business is driven through referrals, repeat business and recommendations. Now operating his business in one of the largest


surges in unemployment witnessed in the West Midlands and the whole of the country, Paul said that the biggest problem is the huge pool of candidates available. He said: “The volume of candidates available is a big


issue at the moment, whereas 12 months ago, the volume of candidates was an issue but completely on the flip side. Good people were hard to find, now the sheer volume of applicants on the market is overwhelming. “Before Christmas I was recruiting for a job for a quality, health safety manager in Gateshead, not expecting much


in the way of applications due to the timing of the role being released. I had to withdraw the advert in just a few days as I had nearly 1,000 applications.


Paul Simcox: Covid has caused huge surge in job seekers


“You’ve got some very good engineers, who through


no fault of their own, find themselves available because of Covid. This is where the benefit of using an agency comes in, as we are paid to do that shortlisting and sifting, instead of an HR department simply being overwhelmed by the sheer numbers of people that apply.” To help jobseekers stand out in a busy crowd, Paul


recommends that candidates use maybe two or three specialist agencies to find vacancies and to follow up on opportunities often. But his most crucial piece of advice for jobseekers is


to make sure their CVs stand out “for all the right reasons”. “That could be aesthetics in terms of layout or go big


on detail,” he said. “An old idea came about some years ago that you


should only have a two-page CV, which is terrible advice. Now the job-hunting market has changed and most job-hunting is done online, all of the job boards work on key words and are search engine led. So if you have limited your CV to a two-page CV, straight away you may be being disadvantaged by people with three or four page CVs that have got more key words in.”


Faith group to tackle issues


Saving lives: Charity supporters urged to raise vital funds


Charity sets anniversary challenge to raise funds


The lifesaving crew of Midlands Air Ambulance Charity are challenging supporters to help raise vital funds for critical care missions in 2021, as part of the organisation’s 30th anniversary celebrations. The charity is staging its Air30 Airbase Challenge, whereby participants


can choose one of four endurance challenges to complete in 30 days while raising funds for the charity. Participants can opt to run, jog, walk, swim or cycle between 27 and 121 miles as part of the challenge, which represents the distance between the charity’s three airbases across the Midlands. Emma Gray, fundraising and marketing director for Midlands Air


Ambulance Charity, overall winners at the Asian Business Chamber of Commerce 2020 annual awards, said: “We are delighted to launch our first Air30 Airbase Challenge to kickstart our 30th anniversary year and hope local people in all six counties we serve get involved to raise funds and make future missions possible.”


To find out more, visit midlandsairambulance.com/air30-airbase- challenge


A new Faith Strategic Partnership group has been established to tackle key regional issues from a faith perspective. Organised by the West Midlands Combined Authority (WMCA) the new Faith Strategic Partnership Group is bringing together 19 representatives from five religions. They were chosen from 84 applicants who applied to join the group back in October. Members of the group will


identify priority areas and strategies to tackle these from a faith perspective. These areas are expected to include homelessness, education, employment, poverty, community relations and leadership. The group’s members will be expected to network within and beyond their communities and collaborate with other faith groups. The group’s priority will be


to support the WMCA’s Covid- 19 response, especially on health inequalities.


Sponsored by: NTS Communications


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