Expert Insight
DEVELOPMENT was our real focus over the lockdown months. The lockdown was in some ways a positive moment for our team as we took a step back to think. As a business we spent significant time and investment on R&D – creating new systems and software to support our customers. We made a point of not furloughing our development team, so they could effectively use this time.
ENVIRONMENTS are changing in hospitality. The ‘new normal’, with its social distancing and safety requirements is generating a need for new technologies, as well as accelerating demand for existing ones. For example, branded loyalty schemes will help hospitality businesses keep in communication and share their offerings and ethos with customers outside the physical store.
FLEXIBLILITY is essential. Lolly is working on delivering custom, affordable, flexible solutions for businesses that fit the new protocols and can be quickly adapted as the situation changes. With workforces and education establishments steadily returning, cashless systems, or digital wallets, are increasingly important.
Supporting flexibility is where bespoke PoS and payment systems are really coming into play. Flexible PoS units that can be deployed across sites, as well as pre-order and delivery apps, are helping to increase income, whilst reducing queues.
GOVERNMENT SCHEMES AND GUIDELINES have kept us all on our toes, waiting to react to the latest news and tentative about what would happen next. Some of these
schemes have given an incredibly positive boost to the industry, and other announcements not so much!
HELPING out with software updates. For the VAT reduction rate we built new software that launched to allow flexible VAT reconciliation when applicable on a customer’s Lolly system. We also built a new application for retailers so they could get money back from government during the Eat Out to Help Out scheme. Both of these were part of the Lolly service with no extra cost for retailers – helping them save precious time and money during this testing time.
INNOVATION is still important. We have to appreciate that there will be better times ahead and it’s possible many positive innovations and changes will come about as a result of our experience during Covid-19.
JOURNEYING together with our customers. At the heart of all of this lies our ethos. Commitment to our customers and supporting them through whatever comes. As our Covid-19 story continues we won’t stop delivering and developing technology that brings improvements for all.
itslolly.com
www.venue-insight.com
October 2020
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