this art in different ways. I was drawn to David Smith’s (Head of KM Profession HMG) story which painted a picture of an agile civil service having to adapt to finding colleagues being reassigned at very short notice – an advantage for KIM professionals with a generic skill set?
Proactive: The concept of being a Knowl- edge Broker (I’ve frequently used the phrase “Knowledgeur”) featured subliminally throughout. The recognition that KM’ers need to be more proactive came though strongly in the Q&A session. Alison Day from HEE mentioned the Daily Policy Brief- ing they now compile, packaging content the team believe is relevant in a manner that people want to receive it. As a result, their Chief Executive felt comfortable to share the work of the Knowledge Services team with 36 other CEO’s around the NHS! There is no better example of being proactive than Monica at Lloyds HBOS. A team of just one, she has used Knowledge Management Communities to help drive transformation in an organisation of 60,000.
Trust: This featured strongly throughout the event. I noted during an interesting talk by @UNESCO on tackling ‘Disinfodemic’ around Covid-19 the importance of fact checking (xref @FullFact) and digital literacy. The demographical spread of different conti- nents exacerbates the need for trusted global sources – In Africa and the Middle East a much lower percentage of the population is over 65. Any future downturn is rife for the growth of radical disaffection. On the same theme I also wrote “Loving the KM health presentation. Idea of providing a trusted evidence base for the front line to draw on while making life & death decisions. Curated knowledge at its best.”
30 INFORMATION PROFESSIONAL
And finally Subsequent to the event I was in con- versation with Martin White and Luis Suarez two people with decades of infor- mation, knowledge and search industry experience.
We discussed, if business life is changing to one that actively encourages distributed working (as is already hap- pening in US big tech):
l Will this spell the end of office politics?
l How will organisations tackle the onboarding process?
l What impact will this have on the role of middle management who might tradi- tionally have been seen as information channels / blockers?
l Is the organisation ready for “working out loud” and the transparency it implies?
l Will ‘presenteeism’ become a thing of the past?
l To what extent will distributed working improve organisational productivity?
l Will employers seek to reduce the pay of ‘home’ workers?
I’d be interested in hearing your views
Who knows perhaps in 12 months’ time in my role as President, CILIP, I will be at an event where Knowledge Management professionals are looking back on a year where they have significantly enhanced their organisational status and reputa- tion? For that to happen everyone will need to heed this advice and the use of “what’s in it for me?” I noted during the utility presentation:
Knowledge (Management/ Sharing) only works where people are invested in the outcomes, trying selling ‘fluffy’ to engineers.
“
https://www.linkedin.com/pulse/paul-corney-pro- files-knowledge-stan-garfield/
l Paul is co-author of The KM Cook- book: Stories & Strategies for Organ- isations Exploring ISO KM Standards 30401 and Navigating the Minefield: A Practical KM Companion. IP
The Programme Healthcare
Louise Goswami – Head of Library and Knowledge Services, Directorate of Innovation and Transformation, Health Education England.
Alison Day – Project Manager, Knowledge for Healthcare.
Local Government
Paul Corney – Co-author the KM Cookbook, a member of the BSI KM Standards Committee and President Elect of CILIP.
Finances
Monica Denese Perrin – Lead Knowledge Architect, Lloyds Banking Group
Utilities
Lorraine Murtagh – Knowledge and Standards Manager, United Utilities
Overseas
Paul Hector – Advisor for Communication and Information – UNESCO’s Regional Bureau for Sciences in the Arab States.
Government
David A Smith: Deputy Director – Information Management, Government KIM Head of Profession
June-July 2020
“
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60
