overload. In a time of pressure and change when getting the right information to the right people is even more important, we wanted to highlight to NHS library and knowledge service staff the work that had already been happening around current awareness.


Recognising that some services might be struggling to maintain current awareness services, or needing to set something up in a hurry, we signpost to Current Awareness Service for Health (CASH)16 edgeShare17


and Knowl- this field on a page18


, the two dominant services in on the Covid-19 blog.


We are encouraging a collaborative approach, linking to bulletins that library and knowledge services are happy to share, providing details on who to contact and when each is updated.


With an impressive track-record of coop-


eration and networking, the experience of working through Covid-19 has only strengthened the level of collaboration between NHS library and knowledge services. They are willing to share the work they are doing with other services in the NHS and recognising that in many cases this only needs to happen once.


Adapting the workplace


HEE has successfully ensured maintenance of 24/7 access to evidence-based digital knowledge resources for the whole NHS workforce throughout the pandemic and focused on business resilience to achieve this. Sixty per cent of NHS libraries remained physically open throughout the pandemic, most staffed but with reduced staffing and 21 per cent accessible to healthcare staff but not staffed. In a further five per cent of cases, service delivery has been virtual. When needed we have highlighted infor- mation to library and knowledge services staff so they could make changes, which keeps themselves and their users safe. This included the guidance from the Covid-19 Guidance Cell of Public Health England’s National Infection Service, as advised to the


24 INFORMATION PROFESSIONAL


Department of Digital, Culture, Media and Sport at the end of March:


l The risk from books covered in a plastic cover handled by someone who is a pos- sible Covid-19 case is negligible after 72 hours19


.


l The risk from books with a cardboard/ paper cover is negligible after 24 hours.


As services assess and plan the changes they need to make over the medium term the Adapting the Workplace pages20


enable


library service managers to share infor- mation, including approved plans and resources, around what they are doing to fully reopen the physical space. We include some of the work that has happened elsewhere, including in this area from NHS Wales and it enables those libraries who have been continuing their physical services throughout the pandemic to share their learning.


Knowledge for Healthcare Blog Usage Mostly the blog site is being accessed from the United Kingdom, but it has also been accessed from Australia, Canada, Finland, France, Germany, Ireland, Netherlands, Spain, and the United States. The three pages within the Covid-19 resources with the highest unique page views up until 7 June, are the evidence sources (4,450), lit- erature searching (3,085) and adapting the workplace (983). Across all the Covid-19 pages there has been over 14,000-page views.


Patient and Public Information Early on we started a Covid-19 page for patients and the public21


which signposted


to the NHS coronavirus hub, NHS 111, the WHO information network and highlighted myth-busting links.


We were very aware that in many cases this was not enough. Lots of organisations


and charities were providing information specific to their clients’ needs around Covid-19. Healthcare staff had no one place to go to find this information. We wanted to assist NHS library and knowledge service colleagues bringing information together to save them time. At the same time, we wanted to support NHS and social care organisations to meet the Accessible Information Standard22


.


Liaising with NHS England, Public Health, NHS for Scotland and the Patient Information Forum, we confirmed that it would be helpful for the HEE national team to take on the role of curating this information and that other NHS organi- sations would then signpost to the pages we built. While the national Library and Knowledge Service team does not usually undertake direct service provision, we were delighted to capitalise on our own team’s expertise and experience to collate a central collection of Coronavirus Resources for the Public23


as part of HEE’s response


to the pandemic. Launched on 26 May 2020 the library.


nhs.uk resource of Coronavirus Resources for the Public initially focused on three areas: Children and Young People24 People25


, and Accessible Formats26 . The


latter has attracted the most use to date. By 11 June there had been over 11,018 unique visits to the site. Further areas are in development; we are collating Corona- virus information resources on Cancer, Wellbeing, Long Term Conditions and Carers.


Nightingale Hospitals Liaising with NHS library services that stepped up to support the information and evidence needs of staff at the new Nightingale hospitals has been an impor- tant area of work during the pandemic.


June-July 2020 , Older


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