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CONFERENCE


The digital agenda was also high on the list of priorities of Numark’s Director of Commercial Operations, Raj Nutan, who said that the functionality of technology would not only meet the clinical and commercial needs of members’ businesses, but would put time back into their day and provide security in terms of data integrity and business continuity.


David Healey, Pharmacy and Drug Controller at GSK Consumer Health provided a three to five-year vision of pharmacy of the future – one in which the company would both anticipate and meet the needs of patients. Pharmacy’s business model would, he said, need to evolve in order to capture profitable growth. The sector was worth £3.2bn, he said, describing healthcare as ‘in


great shape’.


Disease was, however, he said, on the rise – from the ageing consumer to the rising incidence in chronic disease but, by taking a broader view of healthcare and by expanding the role of the pharmacy, the focus could shift to keeping people well.


‘Embedding behaviour in high-spend categories is the key to driving frequency and growth in healthcare,’ he concluded.


The subject of hub and spoke also came back into the spotlight at the conference. John D’Arcy encouraged delegates not to dismiss the controversial dispensing model as the territory of the multiples alone.


Phoenix’s Managing Director, Steve Anderson, told delegates that he didn’t believe that new entrants to the pharmacy market would take away existing business with hub and spoke and, indeed, told them that Phoenix was ‘working really hard on designing and thinking through how we can use our existing wholesale platform as a way of providing some kind of hub and spoke service to our membership’.


Overall, the general conclusion on hub and spoke was that it was coming and that no one should be afraid, but should welcome the potential that it offered.


Thanks to a comprehensive and challenging approach to the difficulties currently being faced by pharmacy, delegates left the conference buoyed by the opportunities that the future presented. •


Mandeep Mudhar, Numark Steve Anderson, Phoenix


LYNDSAY COWELL, STILL PHARMACY LTD, GREENOCK


‘This was actually my fifth Numark conference and, as always, it was very worthwhile. It was particularly interesting to meet pharmacists from other regions in the UK. It makes you realise that, as a Scottish community pharmacist, how fortunate we are to have such a great contract that allows us – and in fact is constantly encouraging us – to use our clinical skills and to play an increasingly important role in the provision of healthcare in primary care.


‘As always, the conference really motivated me and gave me some ideas to introduce into the pharmacy on my return. I was particularly influenced by the last presenter, Ian Thomas – the ‘Lion Man’. Ian wrote a book called ‘The Power of the Pride’ and he spoke at the conference – very animatedly – about how watching lions can teach you how to create a successful business team. Ian talked about how each individual member of the pride is skilful, powerful and energetic, with many of them having specialist skills. He pointed out, however, that the pride is more powerful than the sum of the strengths of the individuals, and that has really stuck with me. It was an amazing presentation.


‘Of course, the conference wasn’t all about presentations! We also went on trips to Robin Island and to the Cape of Good Hope and had some great nights out, with fantastic food and brilliant company. All in all, it was a terrific experience.’


David Healey, GSK


John D’Arcy, Numark


Raj Nutan, Numark


Ian Taylor, EMIS Health SCOTTISH PHARMACIST - 51


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