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Hot Tub & Swim Spa Scene SPA STARS


SPA STAR: Simon Matthews


Service Technician at Superior Spas and Wellis UK


As a valued member of the Superior Spas team, Simon not only repairs hot tubs but also provides back up service to Wellis dealers nationwide when they require technical advice.


Last year Simon was a fi nalist in the Spa Technician of the Year category at the UK Pool & Spa Awards.


What is your role with Superior Spas? I play a vital role with Superior Spas, offering a seven-day support service nationwide. I carry out all aspects of warranty work throughout the UK for their dealers and customers, as well as helping with in house training sessions and in the development of new models.


What has been your most interesting experience in the industry? Every day is different and each day, facing a new challenge makes this industry so interesting. The visits to the factory to a see how they put together the hot tubs is a fascinating experience.


What is the best piece of advice you have been given?


I don’t usually life my life by a mantra or motto, but I do believe that life is all about the learning curve. You’re never too old to learn.


What are your goals for the next year, both in work and personally? To continue providing excellent service and technical support to all Superior Spas and Wellis hot tub customers nationwide. I also aim to grow and expand my already successful hot tub sales and service business, Midlands Hot Tubs, situated in Tamworth.


What areas do you specialise in? As a skilled technician with many years’ experience, I diagnose and repair all makes and models of spas and hot tubs specialising in Superior Spas and Wellis hot tubs. I also repair and service swim spas and Chinese hot tubs.


What do you enjoy most about your job? Building a good relationship with my customers is very important through sales, repairs and aftercare of their hot tub; helping them to enjoy and get the best out of their hot tub and knowing that I have always given 100 per cent.


What is your career background and qualifi cations?


I have always been interested in technical engineering. I began my career with Bass Leisure after leaving school and then trained in Las Vegas, and LA to become a head Casino Technician for Princess Cruise - part of P&O Cruises - all over the world. After a year, I returned to the UK where I began working with Xerox as a fi eld engineer before training as hot tub technician. I have worked very closely alongside Wellis manufacturers at their operations plant in Hungary, visiting several times a year gaining valuable technical experience.


What are the biggest challenges you face? The biggest challenges are working with the older models of hot tubs or tubs which are located in obscure positions, perhaps sunk into the ground without easy access to the pumps boards and pipework.


What about outside of work? My hobbies are cycling, visiting Portugal with family and of course the Grand Prix. I’ve just turned 50, so it is important to spend as much quality time as I can with my wife and children.


Anything else too add? Live life and be happy!


Hot Tub & Swim Spa Scene SPA STARS 27


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