ASIA-PACIFIC NEWS 5 Worldwide service school for boat hoists M


arine Travelift’s CustomerCare team recently concluded the company’s annual


service school at its manufacturing facility in Sturgeon Bay, WI. The school is conducted as part of a continued effort to keep distributors and service technicians trained on the latest industry innovations to best serve their customers worldwide. The two-week course included


the introduction and troubleshooting stages of a variety of new machine improvements across all Marine Travelift product lines. “Both new and existing service


technicians need to be trained on the latest technological advancements,” said Rob Gunnlaugsson, Director of Marine Travelift’s CustomerCare. “The biggest advantage we can provide is proper preparation needed when visiting customers to ultimately reduce troubleshoot time and


maximise the machine’s uptime.” New innovations such as


IQAN remote diagnostics and the MD4 display module continue to expand Marine Travelift’s service capabilities through reduced maintenance costs and increased performance efficiency. These features, together with the


continuous investment in their certified dealers, ensures a longer service life for the machine and continued safe operations for their customers. “We rely on Marine Travelift’s


service school to keep up-to- date with global innovations in hoist technology,” said Kim Edds,


Operations Manager of Shul-Mar Equipment. “Marine Travelift’s continuous investment in its products, particularly the remote diagnostic system, allows us to work in tandem with the factory to provide more efficient service to our boatyard customers.” The intelligent remote diagnostic


system has made communication easier and more efficient than ever before, allowing an offsite technician to view a machine while operating, troubleshoot the issue and upload a new program all in the same session. “The course provides the


necessary training to effectively use the new innovations and ultimately reduce in-field troubleshooting time,” said Gunnlaugsson. “The remote diagnostics is just one example of an industry innovation that provides us with resources to keep our machines running longer and at peak performance.”


MAY 2017 • MARINA ASIA-PACIFIC


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