What diagnostic tools are made available in your shop? (Multiple answers allowed. Total does not equal 100%.)


76% Scan tools 91% Battery testing equipment


76% Digital multi-meters 72% Code readers 15% J2534 device (emissions)


of shops use aftermarket scan tools


74% & 81% 64%


of shops use OEM scan tools


of operations do not use predictive analytics to order parts or replacements


73% 62%


What types of training do mechanics most often request?


17% Electrical 39% Diagnostics


26% Diesel


14% Preventive maintenance 11% Alternative fuels 3% Brakes


1% Transmission www.stnonline.com 15


of manufacturer operations do not use over-the-air programming of engine updates


13% Not applicable 12% Smoke machines


7% Laptops 6% Specialty equipment


of operations do not use a process and/or procedures manual for technicians


What type of training is offered to technicians? (Multiple answers allowed. Total does not equal 100%.)


64% Website 76% On-the-job


71% OEM/Dealer


57% Trade conference 41% Classroom


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