hospitalitytoday.com | 3
“83% of hoteliers said their occupancy has risen because of OTAs”
Jason Grist of
Booking.com Page 15
“The key thing is delivering on our promises to customers”
Tim Jones, Chairman, CH&Co Group
Page 4
“Restaurants simply should be more open about their policies on tips”
Susanna Gilmartin, Partner, Thomson Snell & Passmore Page 24
“It’s crucial for hospitality to embrace the latest mobile POS solutions”
Owen Chen, President & CEO, Posiflex
Page 8
Arena’s ‘Face2Face’ Interview & Lunch on 30 September at Lambeth Palace Great Hall
Hospitality TODAY
EDITOR David Weston
editor@HospitalityToday.com
DESIGN Tony Crowther
design@SpecialPublishing.com Hospitality Today Magazine
Belfry House Batts Field Bruton BA10 0DX
Published by Special Publishing Ltd.
www.SpecialPublishing.com
Registered in England No. 3217188.
To advertise in these pages, see:
HospitalityAdvertising.co.uk
In this issue . . . .
4 CH&Co: view from the top 8 How mobile POS is transforming hospitality
10 The Independent Hotel Show 2015 11 Take time off with your reservations software 15 Jason Grist of
Booking.com on the OTAs’ perspective 18 European focus: Les Contamines: art on the slopes 20 European focus: Les Menuires reinvents itself 21 The Hospitality Market 22 Jersey’s new tourism ‘Development Plan’ 24 The Battle for Tips 30 AA Hospitality Awards 32 Jaguar opens new hospitality venue
Front cover (L-R): Tim Jones, Alastair Stewart & Bill Toner - see p4
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