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Visitor Engagement Educational staff are a mix of paid employees and dedicated volunteers, often called ‘interpreters’, who may stand in front of exhibits delivering short presen- tations and answering questions about the animals. For more interactive exhibits such as touch tanks and free-flight aviaries, interpreters are also trained to ensure that visitors and the animals have a safe and positive experience. Zookeepers have also become increas- ingly involved in educational programs and other guest interactions. Many facilities host regularly scheduled ‘keeper talks’ during which animal keepers share
The new Penguin Coast attraction exhibits up to 100 endangered African penguins within an inspired habitat
their knowledge about a particular spe- cies. Because of their expertise, keepers are also frequently called upon by the media for interviews and testimonials.
Campers and Conservation Most AZA-accredited facilities offer seasonal day camps to school pupils, allowing for a longer-term educational experience and the opportunity to explore conservation topics in a more in-depth and hands-on manner. For example, teenagers participating in
the ‘Lights, Camera, Conservation!’ camp at Phoenix Zoo in Arizona got to produce a short project about a topic of their