MANAGED SERVICES cloud
£ Web services were typically deployed in a cloud or hosted model vs on-premise, including but not limited to website hosting, ecommerce applications, portals and online marketing solutions.
£ More traditional IT solutions such asstorage, email, disaster recovery, PRM/CRM and security are still more likely to be deployed on premise but are showing far greater growth as a service.
£ New services like Unified Communications, collaboration solutions and Infrastructure-as-a- Service are by nature encouraging a higher uptake as an online solution than an on-premise capability.
It is worthwhile noting that the research also identified an interesting correlation between businesses citing the need for flexibility in scale of an application and the attraction of a cloud based solution.
Satisfaction levels
When it comes to organisational satisfaction with the current use of cloud services, the original research at the beginning of 2011 reflected a staggering 94 per cent of those then using cloud services stating that they were happy with the results of their experience. This was an extremely high figure and we believed demonstrated clear evidence that the market was no longer immature and that businesses that had embraced the opportunity to adopt cloud services perceived that they are reaping the benefits they sought. Of course, from such a high base we were unsure what the most recent research would reflect nine months on. Well it is a statement of validation and endorsement, with satisfaction rating climbing in the limited headroom it had available to an amazing 96 per cent!
Breaking this result down by company size the results were as follows: £ Those organisations that stated they were unhappy with the level of service amounted to a total of six and while statistically this is not a representative sample, the reasons cited need to be explored from a cloud services provider perspective.
£ Four from the group highlighted poor levels of service provision, three of whom also felt the solution was too generic. Two of the end users also claimed that the migration to the cloud had proven difficult.
Future trends: An outlook to 2012 Given the almost unanimous user satisfaction with their cloud experience to date it should come as no surprise to see that moving
into 2012 the majority of those end users already using cloud services intend to extend the use of cloud services within their organisations. 73 per cent of those organisations questioned in the research currently using cloud services expect to increase their use over the next 12 months, with growth most likely to centre on five core applications – email, storage, data back-up / disaster recovery, collaboration solutions and web services.
The fifth White Paper will go into further detail on the nature of business applications being adopted by organisations and the issues impacting their deployment choice between onpremise, hosted and public, private or hybrid cloud solutions.
The survey also asked those existing users of cloud services why they would not extend cloud provisioning still further. Admittedly this is a small sample of 44 organisations, and yet it is worth dwelling on the figures for a moment. £ In terms of split by size, the highest number of organisations were categorised as private sector with less than 20 employees. Larger organisations and public sector were only accounting for a quarter of the companies not planning to expand cloud adoption. It is interesting that having seen such a sharp rise in smaller company adoption that one fifth had no further plans to expand cloud usage in the near term.
£ Overall just under a third (32 per cent) cited that they wished to keep their remaining applications and data in-house. This was notably higher among mid sized business were 38 per cent (i.e. 6 companies) believed this to be the situation. 41 per cent cited they had no further need for cloud services, 14 per cent did not have the human or financial resource to roll out further and 9 per cent (4 companies) saw no benefit from cloud usage.
In regard to the expansion of cloud services among new organisations (i.e. 47 per cent not currently using cloud services), it is insightful that almost a fifth (18 per cent) said that they anticipated adopting them in 2012 (though this number rises to 35 per cent among large organisations and 27 per cent in public sector).
Breaking this result down by company size the results were as follows: For those not planning to have cloud services within the next year
IT INFRASTRUCTURE
SOFTWARE & SERVICES
www.rittal.co.uk
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