HOLIDAY AND SHORT BREAKS GUIDE 2010
Quality & Accessibility
All the accommodation featured in this guide has been quality
NATIONAL ACCESSIBLE AWARDS SCHEME
assessed by either VisitEngland or The AA, or has recently applied
for a rating and is awaiting assessment. Please be aware that ratings
The National Accessibility Scheme independently assesses
may change throughout the year and you are advised to check
accommodation establishments that care about accessibility.
with the individual accommodation establishment if you have any
Each has been assessed against a set of demanding criteria:
specific requirements.
Typically suitable for a person with sufficient mobility to
Quality scores are given by professional assessors based on every
climb a flight of steps but would benefit from fixtures and
aspect of the experience including the comfort of the beds, the quality
fittings to aid balance.
of breakfast and dinner and, most importantly, the cleanliness of the
Typically suitable for a person with restricted walking
accommodation. Gold and Silver awards are given to accommodation
ability and for those that may need to use a wheelchair
providers who ‘go the extra mile’ to make your stay a special one.
some of the time and can negotiate a maximum of
three steps.
SILVER GOLD
Independent – Typically suitable for a person who depends
on the use of a wheelchair and transfers unaided to and
Welcome to Excellence staff have been trained to provide
from the wheelchair in a seated position. This person may
high levels of service and customer care
be an independent traveller.
The Green Tourism Business Scheme is the leading
Assisted – Typically suitable for a person who depends
sustainable tourism certification scheme in the UK.
on the use of a wheelchair in a seated position. This
Look out for the Welcome logos where accommodation provides
person also requires personal/mechanical assistance
extra facilities for walkers and cyclists. The scheme also covers
(e.g. carer, hoist).
providers of special facilities for pets and families.
Access Exceptional attained by providing for all levels
of mobility impairment listed above with reference to
the British Standards BS 8300:2001. This is awarded to
establishments that fulfill all the requirements of M1, M2,
M3 (A or I) and some additional Best Practice criteria.
For serviced accommodation, there are two separate schemes – one
for hotels and one for guest accommodation. Guest accommodation
owners have to provide certain additional facilities and services at the
Hearing Impairment
higher star levels.
Minimum entry requirements to meet the National
Accessible Standards for guests with hearing impairment,
from mild hearing loss to profoundly deaf.
Recommended (Best Practice) additional requirements
COMPLAINTS to meet the National Accessible Standards for guests
If you have any issues that have not been resolved by the
with hearing impairment, from mild hearing loss to
proprietor/manager and which you would like to bring to the
profoundly deaf.
attention of the assessor body, please write to:
Visual Impairment
For VisitEngland ratings: Quality in Tourism, Security
Minimum entry requirement to meet the National
House, Alexandra Way, Ashchurch, Tewkesbury,
Accessible Standards for visually impaired guests.
Gloucestershire, GL20 8NB
E: feedback@visitengland.org
Recommended (Best Practice) additional requirements
For AA ratings: The AA, 15th Floor, Fanum House,
to meet the National Accessible Standards for visually
Basing View, Basingstoke, RG21 4EA
impaired guests.
E: customer.service@theAA.com
KEY TO FACILITY
Designated smoking areas Internet access Passenger Lift Freezer
SYMBOLS
Central Heating Log fire/open fireplaces Residents’ Lounge Fridge
General symbols for all
Licensed Premises Children’s facilities Tea and coffee Dishwasher
accommodation providers.
Washing machine/ Swimming pool - indoor
making facilities
WC
Flush Toilets
laundry facilities
Book and pay
Leisure or health club
Evening meal/restaurant
Chemical toilets
mouse2button
online available
Ground floor bedrooms on site Packed lunches available
Showers
Open all year Î
Four poster beds Garden for guest use Special diets catered for
Electrical hook up
SB Short Breaks
Hairdryer available
N
Boot room/facilities CR Reduced rates for children
Hot water to basins
Major credit/debit
Television Secure lockable storage Linen provided
bicycle
Gas cylinders
cards accepted
Satellite TV
Parking available
˙
Dogs/pets by prior Linen for hire
Restaurant/café
VCR equipment
arrangement
Meter charge for fuel on site
Payphone
DVD equipment
Working farm
Microwave Food shop
95
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