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TOMORROW’S CLEANING DECEMBER 09
Cleaning hand-in-hand
with technology
JOHNSONDIVERSEY’S IMAP SERVICE OFFERS YOU A HELPING HAND.
The ability to check and verify cleaning before they impact on the customer. and password, provides a complete picture
performance and compliance in real-time has
The iMAP service is a web-based global
of sanitation strengths and weaknesses.
never been more important. Having the tools to
auditing solution that provides secure access
Information is available application by
anticipate issues and respond quickly can
to cleaning audit results and analysis anytime,
application, department by department,
present a significant competitive and business
anywhere and in almost any language. Since
area by area, site by site, country by country.
advantage. Technology has an important role to
its UK launch it has been adopted by some of Users can identify issues as they emerge and
play and the ongoing convergence of web-
the largest organisations in retail, care homes, often before the full impact on their operations
enabled and mobile applications has delivered
healthcare and many other sectors. is understood. For example, One iMAP user
a new breed of powerful system that delivers
identified a reliability issue with a particular
real-time business benefits.
Data is collected in the field by
JohnsonDiversey’s in-house team of auditors
brand of dishwasher and used the audit
The iMAP service, launched in the UK two
who visit the customer’s premises and use
information to argue its case with the supplier.
years ago, is at the forefront of this exciting
standard held-held PDA mobile computing Armed with iMAP information users can
new era for the cleaning industry. It combines
devices to collect information about the respond and take action faster. One customer
mobile technology, analytical tools, databases
cleaning operation. The auditor works through audit revealed that some local sites persisted
and sophisticated web-based management
a series of interactive on-screen questions and in using products bought in local shops rather
information applications to provide users with
provides answers in the form of yes/no or than those from the nationally-agreed supplier.
an unprecedented instantaneous view of their
numerical data and general comments. The This was wasteful and expensive but also led to
cleaning operations.
application can be tailored for each customer issues with overall cleaning performance.
Customers want the confidence that their and site and configured to ensure every Managers used the iMAP information to
premises are being cleaned to the proper question is answered. Data is uploaded convince these sites to use the correct
standards and within the contracts they have immediately to secure servers if the device is products from the right supplier. This resulted
given their service providers. The contractor connected to a mobile service. When a in better cleaning performance for the
needs to collect and process information connection is unavailable the data is stored customer and more business for the supplier.
quickly to ensure they meet their contractual until it can be uploaded using another mobile
Information collected and analysed with iMAP
obligations and remedy emerging issues service or through a PC or laptop.
can also form a benchmark for continuous
JohnsonDiversey is performance improvement. By completing
currently completing regular audits, taking appropriate actions to
around 1500 audits implement change and then verifying that
every month in the UK performance has been improved the whole
for customers who can process becomes a continuous cycle.
now monitor Key
The system continues to evolve and has been
Performance Indicators
through three upgrades in the past two years to
and other business-
integrate the latest PDA technology and add
focussed metrics and
features such as historical trend tracking and
detect non-compliance
better bespoke reporting.
in real-time. A full
report, available on a
www.johnsondiversey.co.uk
high security website
within seconds to
those with an
authorised username
The future of our cleaning industry | TOMORROW’S CLEANING |
33
TECHNOLOGY
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